Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and implement solutions for software issues affecting millions of patients
• Collaborate with customer counterparts to resolve technical challenges
• Manage the implementation of solutions across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Experience working with complex software systems
• Ability to communicate effectively with both technical and non-technical stakeholders
• Knowledge of healthcare industry and Epic’s products

Skills

• Software development and troubleshooting
• Project management and coordination
• Customer service and collaboration
• Healthcare knowledge and understanding of Epic’s products

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Flexible work environment with restaurant-quality meals

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Full-time position with flexible hours to support remote work options.