IT Systems Engineer

What You Will Do

• Shadow and document existing systems in the first few weeks, then take increasing ownership across:
  • Serve as the primary IT escalation point, reducing reliance on DevOps and engineering teams for routine and recurring IT requests
  • Own PC fleet management, including provisioning, imaging, Ansible-based configuration, and Teamviewer enrollment for both internal and customer site machines
  • Support internal IT requests from all teams, including tool integrations, access management, onboarding and offboarding provisioning, and network configuration
  • Assist with government enclave maintenance, including compliance logging, access control, and working with our enclave contractor to reduce the admin overhead that currently falls on senior engineers
  • Own the IT intake process, including standing up a clear ticketing workflow and making it easy for anyone within the organization to know where to route a request
  • Field customer site IT support, especially for activation machines, license servers, and network misconfigurations that require fast turnaround
  • Eventually reduce and potentially replace our reliance on our current external IT contractor for day-to-day tasks

Export Control Requirements

In order to comply with the export regulations of the United States Government, it is required that the applicant must fall under one of the following categories:

• A U.S. citizen or national
• A U.S. lawful permanent resident (i.e. current green card holder)
• A refugee under 8 U.S.C. 1157
• An asylee under 8 U.S.C.1158

Minimum Qualifications

• 2 to 5 years of hands-on experience in IT systems administration, infrastructure, or a related technical role
• Strong working knowledge of Linux (Ubuntu preferred)
• Networking fundamentals, including ability to diagnose and resolve common configuration issues
• Some experience with configuration management tools such as Ansible
• Basic scripting in Python, Bash, or PowerShell for task automation and workflow improvements
• Ability to troubleshoot independently, communicate blockers clearly, and drive issues to resolution without being asked twice
• Comfortable working onsite at our Carson, CA office with some travel to customer sites

Preferred Qualifications

• Experience supporting both internal employees and external production environments
• Familiarity with MDM or RMM tools such as NinjaOne, JAMF, or Kandji
• Exposure to AWS (even light usage like storage, EC2, IAM basics)
• Familiarity with compliance frameworks such as CMMC, NIST 800-171, or ITAR, particularly in enclave or government IT contexts
• Experience with monitoring and alerting tools such as Prometheus, Grafana, or ELK
• Track record of writing documentation and SOPs that other people can actually follow cold