Technical Solutions Architect - ServiceNow

About the role

For our client, we are seeking a Technical Solutions Architect - ServiceNow to join the team of a leader in the Business Services space. This role will own the technical architecture and long-term direction of a major enterprise platform supporting IT service management and IT operations capabilities. The position will partner closely with developers, administrators, and business stakeholders to define solution standards, guide implementation decisions, and ensure the platform remains secure, scalable, and sustainable. It is an opportunity to shape the roadmap, improve platform effectiveness, and drive continuous improvement across multiple functional areas.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Define and own the technical architecture for the platform.
• Develop and maintain the platform roadmap and technical standards for multiple ITSM and ITOM areas.
• Create detailed blueprints and solution designs aligned with platform best practices.
• Lead architectural decision-making and ensure long-term security and sustainability of solutions.
• Establish and govern integration standards using IntegrationHub and related technologies.
• Mentor developers and provide hands-on guidance throughout the implementation lifecycle.
• Analyze platform utilization to identify inefficiencies and drive continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 7+ years in enterprise or solution architecture.
• 5+ years of hands-on platform design, configuration, and implementation across multiple product lines.
• Deep expertise in platform functionalities including ITSM and ITOM, along with scoped application development.
• Strong command of integration and development practices involving REST/SOAP APIs.

Benefits

• Multiple medical, dental, and vision plans to choose from.
• Health care spending accounts, including HSA and FSA options.
• 401(k) savings plan with company match.
• Paid time off, including accrued vacation and sick plans.
• Professional development opportunities.

Pay

$117,000 – $150,000 annually