Technical Architect - ServiceNow

This job posting is anticipated to remain open for 30 days, from 24-Aug-2026. The posting may close early due to the volume of applicants.

About Us

Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported.

Team Overview

Edward Jones is seeking a ServiceNow Solution Architect to perform a crucial role in designing, developing, and implementing ServiceNow solutions that align with our business objectives. You will work closely with stakeholders to understand their requirements and translate them into efficient and scalable configurations. Your expertise will be instrumental in optimizing workflows, improving service delivery, and driving innovation within our firm. In addition to helping guide the implementation of ServiceNow modules, this role will help address the existing ServiceNow platform and architecture needs within the firm, including integrations with other on-premises and SaaS applications, defining archiving strategies, ensuring the health and efficiency of the platform, and evaluating future opportunities.

Responsibilities

• Provide architecture leadership of the ServiceNow platform, including partnering with other technology teams such as Enterprise Architecture, Security, and Infrastructure.
• Collaborate with cross-functional teams to understand business requirements, assess business processes, and design comprehensive technical solutions on the ServiceNow platform.
• Architect, configure, and provide solution guidance on ServiceNow applications to meet business needs while maintaining overall platform health and stability.
• Provide oversight with vendor and third-party partners supporting the ServiceNow platform.
• Lead architecture reviews and enforce best practices.
• Evaluate health scan findings and provide remediation recommendations.
• Oversee the evaluation, selection, and implementation of appropriate ServiceNow products.
• Develop integration strategies with third-party systems and tools to enhance functionality and streamline processes.
• Define data archiving strategies to meet business needs and performance requirements.
• Provide technical guidance and mentorship to other team members.
• Stay abreast of ServiceNow best practices, emerging technologies, and industry trends.
• Conduct regular reviews and assessments to ensure the solution meets quality standards and regulatory requirements.
• Ensure compliance with security standards and best practices in all aspects of system design and implementation.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
• 7+ years of working in a design and architecture capacity within ServiceNow and/or other large scale enterprise platforms.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Deep understanding of ServiceNow platform automation (Flows, Playbooks, Integration Hub).
• Experience with low-code and no-code aspects of ServiceNow.
• Excellent communication skills with the ability to effectively communicate technical concepts to non-technical stakeholders.

Qualifications

• ServiceNow Certified Technical Architect (CTA) desired.
• Additional ServiceNow certifications (i.e., ITSM Professional Suite certification, HR Professional Suite certification, Certified Implementation Specialist, Certified Application Developer).
• Experience working with multiple ServiceNow products.
• Experience working in the financial services industry.

Schedule

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week, with preference for Tuesday through Thursday.

Benefits

• Medical and prescription drug coverage.
• Dental and vision coverage.
• Voluntary benefits (such as accident, hospital indemnity, and critical illness).
• Short- and long-term disability, basic life, and basic AD&D coverage provided at no cost to associates.
• 401k retirement plan.
• Tax-advantaged accounts: health savings account and flexible spending account.
• Ten paid holidays.
• 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
• Eligibility for bonuses and profit sharing.
• Employee Assistance Program.