ServiceNow - Technical Architect

Key Responsibilities

• Advisory & Strategic Consulting
  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies
  • Develop platform roadmaps aligned with business goals and technical priorities
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM
  • Design and implement governance models, KPIs, and process improvement frameworks
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization
• Technical Implementation & Platform Expertise
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more
  • Perform health scans, technical debt analysis, and platform scalability assessments
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
  • Ensure platform conformance to best practices and licensing strategies
• Proposal & SOW Development
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints
  • Support pricing strategies and resource planning for advisory and implementation phases

Qualifications

• 10+ years of hands-on ServiceNow experience across multiple modules
• Proven track record in advisory consulting and technical delivery
• 7+ years strong understanding of ServiceNow architecture, scripting, workflows, and integrations
• 5+ years experience in proposal writing, SOW creation, and client presentations
• 2+ years demonstrated ability to lead client workshops and translate business processes into technical solutions
• Mandatory Certifications by Level Senior – ServiceNow certifications CSA, CIS-(ITSM, ITOM, ITAM, HAM/SAM, HRSD, DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
• Excellent communication and stakeholder engagement skills

Why Join Us

• Be part of a high-impact team driving digital transformation across industries
• Work with top-tier clients and cutting-edge ServiceNow solutions
• Collaborate with experts in advisory, architecture, and delivery
• Enjoy a flexible, remote-friendly work environment with growth opportunities

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.