Technical Solution Manager

Responsibilities

• Lead technical onboarding for new customers, ensuring timely and accurate launches
• Act as primary technical account manager for enterprise clients, resolving issues proactively
• Collaborate with Engineering, Product, and Customer Integrations to voice customer needs
• Define scalable onboarding playbooks and documentation for consistent delivery
• Manage complex relationships across clinical, IT, and operational stakeholders

Qualifications

• 5-8 years in technical implementation, solutions engineering, or technical account management
• Experience with data integrations or EHR implementations, familiar with HL7, FHIR, C-CDA standards
• Strong communication ability to engage both technical and non-technical stakeholders
• Prioritize and manage multiple projects simultaneously
• Proven ability to take ownership of processes end-to-end
• Capable of navigating ambiguity and building structure from scratch

Benefits

• Comprehensive medical, dental, and vision coverage for employees and families
• 401k matching and performance-based bonuses with regular compensation reviews
• Mental health initiatives including No-Meeting Fridays and access to resources
• Professional development support including mentorship and funding for learning programs
• Remote-first culture enabling flexible work arrangements