Technical Solutions Manager

About the role

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform.

Responsibilities

• Ownership of technical customer relationships to ensure successful adoption and customer satisfaction.
• Collaborate with customers and partners to define technical requirements that meet the customer's needs for AI/ML.
• Drive end-to-end program execution, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes.
• Engage with stakeholders/influence product strategy by gathering, documenting, and communicating program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering, influencing product direction.
• Foster collaboration by facilitating effective communication among various teams, including engineering, product management, operations, support, and sales.
• Build strong relationships with stakeholders to align program objectives and secure necessary resources and support.
• Proactively manage risks by identifying potential risks and issues throughout the program and proactively communicating to relevant stakeholders to drive resolutions and minimize impact.
• Measure success by defining and tracking key performance indicators (KPIs) and metrics to measure program success and effectiveness.
• Drive improvements by identifying and addressing inefficiencies to enhance operational speed and quality outcomes.

Requirements

B.S. in Computer Science or a related technical discipline, or equivalent experience
5+ years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications
Strong communication skills through both long-form documents and short-form/asynchronous communications with internal and external stakeholders
Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders
Experience with multiple staples of leadership, with the ability to work in a bottom-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task management
Demonstrated experience with proactive self-management, with examples of recognizing when to seek help and is willing to ask for it in a timely manner within a safe environment
Experience with client management within a cloud infrastructure landscape, ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing

Qualifications

Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team:

• You love to help solve challenging technical problems
• You’re curious about the latest and greatest technologies in the AI space
• You’re an expert in managing conflict and achieving mutually beneficial technical outcomes

Skills

Technical program management, customer success management, or professional services delivery management experience with a focus on cloud infrastructure and AI/ML applications

Benefits

The base salary range for this role is $185,000 to $215,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

Pay

The base salary range for this role is $185,000 to $215,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

Schedule

Not specified