Technical Solution Analyst

About the role

The Technical Solutions Analyst role involves working directly with utilities and energy innovators to modernize the grid. This customer-facing role connects business needs to the product roadmap and engineering delivery. You will lead discovery, design solutions, support integrations, and guide customers through implementation to achieve quick value.

Responsibilities

• Understand each customer's workflows, KPIs, and constraints.
• Translate business needs into clear, testable requirements, distinguishing between regulatory requirements, must-haves, and nice-to-haves.
• Develop a detailed knowledge of our product to map requirements to existing features, upcoming roadmap items, and needed customizations.
• Define how our platform and customer systems exchange data, mapping fields, identifying transformations, and validating data.
• Guide the configuration of products and ensure customer IT environments are ready.
• Partner with Project Managers to plan and run User Acceptance Testing (UAT), track issues, and support defect triage.
• Create clear source-to-target data mappings, confirm data ownership and quality rules, and review historical data to reduce risk.
• Contribute to Statements of Work and act as the technical liaison during sales and early project phases.
• Support or deliver product demos and training.

Requirements

• Experience: 3–6+ years in a customer-facing solutions role such as Solutions/Business Analyst, Solutions Engineer, or Implementation Consultant.
• Technical Skills: Foundational understanding of the U.S. transmission interconnection ecosystem; strong skills in requirements gathering, process modeling, gap analysis, and acceptance criteria; experience with systems integration concepts including REST APIs, JSON/CSV, authentication, data mapping, and basic ETL; proficiency in SQL for data validation and test queries; experience with project execution tools like Jira/Confluence; familiarity with implementation methodologies such as Scrum, SAFe, or Waterfall.
• Preferred Qualifications: Experience in a startup, scaling SaaS company, or a similarly dynamic environment; knowledge of GIS, data pipelines, or iPaaS tools; security and compliance awareness (PII, audit trails, RBAC); comfort with visualization tools like Figma, Lucid, or Draw.io; light scripting ability (Python) for data checks or transformations; experience with BI tools such as Tableau.

Qualifications

• Education: Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
• Professional Certifications: Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, or IIBA CBAP.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of Agile methodologies and tools.

Benefits

Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans. Additionally, we provide an ESPP (employee stock purchase program), a 401K program with a company match, and a HSA (Health Savings Account on the HDHP plan). We also offer a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development opportunities include an on-demand training program, certification prep, and a library of technical and leadership courses/books/seminars. We also provide certification discounts and other perks to associations such as CompTIA and IIBA. For more information, refer to the 'Welcome Packet' provided by an Everforth Apex team member.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time remote position with occasional travel up to 10-20% for onsite discovery, testing, or launches.