Technical Solutions Analyst
Hawaiian Telcom · Honolulu, HI · 4 wk ago
Information Technology$55k–$77k/yrFull-time
Essential Functions
- Provide remote and on-site support
- Manage Help Desk tickets and escalations
- Manage critical issues
- Document customer interactions and internal procedures
- Train users on best practices
- Special projects as required
Relevant Work Experience
- 1 to 3 years in related field
- Experience in IT preferred
Education
- Four years of College resulting in a Bachelor's Degree
- or equivalent
- Degree in Computer Science or Information Technology preferred
Special Knowledge, Skills And Abilities
- Knowledge and experience with Windows Operating Systems
- Supervisory Responsibility - No Supervisory Responsibility
Salary Range
$55k-$77k