Technical Solutions Analyst

Sales Support

Aid the Solution Architecture Organization in driving sales through operational support.

Utilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to qualify and support unique customer requests.

Assist in the preparation of proposal responses and cost-effective solution designs.

Solution Design

Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.

Assist Solution Engineering organization with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholders.

Assist Solution Engineers as they design solutions that support current and future customer business applications.

Planning and Logistics

Adhere to and communicate timeline expectations for project completion.

Provide regular project updates to internal customers (sales, engineering, technical operations).

General

Adhere to all company standards and overall business professionalism.

Demonstrate regular, consistent, and punctual attendance.

Perform other duties as assigned.

Qualifications

• At least two years experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO)
• Excellent project management skills
• Excellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable terms
• Consistent focus on results and goal achievement
• Proficiency in Microsoft Word and Excel
• Strong teamwork skills
• Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment

Preferred Additional Experience

• Bachelor’s degree in Telecommunications, Engineering, Economics, General Business, and or related field of study
• Salesforce, Google Earth, ESRI, MyWorld/GE
• Network design (emphasis on fiber, Layer 1, 2, and 3)
• MAN technologies and structures (including DS-x, OC-x, WDM, and Ethernet)
• Networking protocols (emphasis on Layers 1, 2, and 3)
• Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN)
• High-level understanding of Fiber Optic network design and implementation

Pay and Benefits

Base Pay Range: $24.76 to $31.00 per hour, commensurate with experience.

Benefits, Rewards & Wellness:

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.