Technical Solutions Analyst

About the role

This role provides hardware and software support to employees via phone, email, and onsite. The analyst will diagnose and resolve issues, escalate unresolved problems, and work with employees of varying technical backgrounds. A solid understanding of current operating systems and applications, along with team collaboration, is essential.

Responsibilities

• Provide remote and on-site support
• Manage Help Desk tickets and escalations
• Handle critical issues
• Document customer interactions and internal procedures
• Train users on best practices
• Participate in special projects as required

Requirements

• 1 to 3 years of experience in a related field (IT experience preferred)
• Four-year college degree (Bachelor’s or equivalent); degree in Computer Science or Information Technology preferred
• Valid driver’s license
• A+ Certification preferred

Skills

• Knowledge and experience with Windows Operating Systems

Pay

$55,000 – $77,000 per year