TECHNICAL SERVICES SPECIALIST

About the role

As a Technical Services Specialist, you’ll be at the heart of our service delivery engine—ensuring every deployment meets the highest standards of performance, reliability, and client satisfaction.

Responsibilities

• Lead Deployment Execution: Support the rollout of new products and services by coordinating across provisioning, field operations, logistics, and client teams.
• Validate & Certify Equipment: Inspect, test, and benchmark hardware to ensure readiness for activation—meeting both manufacturer specs and iNet’s quality standards.
• Enhance Field Readiness: Help develop and refine testing and certification protocols for our field operations team, ensuring consistent excellence across installations.
• Support Field & Remote Operations: Provide technical guidance during site activations, commissioning, and troubleshooting—resolving challenges with precision and speed.
• Operate Across Environments: Work primarily in our shop/warehouse with occasional field deployments, using advanced tools and diagnostics to verify system integrity.

Requirements

• High school diploma or GED required; 2-year technical degree in electronics, engineering technology, networking, or systems engineering preferred
• 5+ years of hands-on experience in field technician or technical support roles
• Prior technical experience in networking, telecommunications, and wireless solutions
• Certifications or training in Cisco, Network+, or similar technologies
• Advanced knowledge of network components (switches, routers, firewalls) and RF technologies (VSAT, LTE, wireless radios, Wi-Fi)
• Proficient understanding of data and signal flow through networks, including the OSI Model
• Skilled in using telnet, RDP, traceroute, ping, and other troubleshooting tools
• Strong communication skills and ability to collaborate across teams
• Self-motivated, adaptable, and committed to continuous learning
• Ability to pass background check and a prestart drug & alcohol screen.
• Ability to lift up to 50 lbs occasionally and carry/push/pull moderate loads as needed

Benefits

• Safety and customer-specific training and certifications
• Medical, dental, and vision coverage for employees and dependents
• $50,000 in paid life insurance
• Employee referral program
• Annual bonus potential
• Paid time off and holiday pay
• 401(k) plan

Schedule

Full-time role with typical hours from 8am to 5pm. Occasional on-call work may include nights and weekends. Flexible scheduling to support business needs.