Technical Services Manager

About the role

Tower 23 IT has helped organizations navigate technology, cybersecurity, and compliance challenges for over twenty years, specializing in Managed IT, Cybersecurity, and Compliance services for defense contractors, healthcare, legal, financial, and other professional service firms. The Technical Services Manager is part of the leadership team, reports to the President, and is accountable for technical standards, architecture, quality, and continuous improvement of all technology services delivered by the company.

Responsibilities

• Define and maintain technical standards, reference architectures, and best practices.
• Drive standardization across Microsoft 365, cloud, security, networking, endpoint, and backup environments.
• Improve documentation quality and technical consistency; reduce technical debt and recurring technical issues.
• Serve as the senior technical escalation resource; lead root cause analysis and permanent corrective actions.
• Mentor technicians, systems administrators, and project engineers; improve overall technical capability.
• Lead technical design and scope for infrastructure, cloud, cybersecurity, compliance, and modernization projects; validate project scope, architecture, and implementation plans; implement projects at a technical level and ensure successful handoff to support.
• Evaluate and improve monitoring, automation, security, backup, documentation, and management platforms; recommend enhancements that improve efficiency, scalability, and service quality; drive automation and standardization initiatives.
• Develop technical training plans and career growth pathways; lead technical workshops, mentoring activities, and knowledge‑sharing sessions; build a culture of continuous improvement and technical excellence.

Requirements

• 10 years of industry experience.
• Experience supporting and designing solutions involving: Microsoft 365 and Azure Active Directory, SQL, Exchange, Apple Mac/iOS, networking and firewall technologies, endpoint management, backup & disaster recovery, cybersecurity technologies, compliance frameworks including CMMC, NIST, HIPAA.
• Experience serving as a senior escalation resource.
• Strong written and verbal communication skills; ability to communicate effectively with business owners, executives, and technical staff.

Qualifications

• Bachelor’s degree in management information systems (MIS), networking, security or related technology area (preferred).
• 5+ years of experience in Managed Services, IT Consulting, or a similar technical environment (preferred).

Skills

Technical expertise in Microsoft 365, Azure AD, SQL, Exchange, Mac/iOS, networking, firewalls, endpoint management, backup & disaster recovery, cybersecurity, and compliance frameworks (CMMC, NIST, HIPAA).

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Long‑Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Cell Phone Reimbursement
• Paid Training & Certification Programs
• Professional Development Opportunities

Pay

Salary + Bonus of $95,000 - $105,000 based on experience and qualifications.

Schedule

Full‑time, in‑office position located in North County San Diego; daily office presence required (not remote or hybrid).