Technical Services Manager

About the role

Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team. Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities.

Responsibilities

• Develop and build effective relationships with customers, especially with technical counterparts
• Provide product training programs and presentations for customers, staff, new hires, representatives, and others as needed
• Support new product development and commercialization
• Build and leverage technical service team expertise to demonstrate value to the customer
• Use performance feedback and career development to optimize individual and team performance
• Train and assess performance for team, while providing necessary guidance
• Encourage the growth of all direct and indirect reports through skill development and goal setting
• Hold direct reports accountable for meeting performance standards and departmental performance goals
• Mentor employees, measure performance, and complete regular performance reviews
• Resolve employee issues in an effective and consistent manner

Requirements

• Engineering degree in mechanical/electrical with controls/automation focus or relevant experience
• Strong focus on customer relationship building
• Ability to coordinate interdepartmental functions, synthesize and meet common objectives
• Leadership experience and capability within project execution and service delivery
• Competent, customer-oriented professional who can multi-task
• Ability to anticipate customer and team needs and provide proactive support

Preferred Qualifications

• 2 years successful field services supervision, leadership or related experience in the agriculture industry
• 5 years of technical service experience in the agriculture industry

Working Conditions

• Must be able to move equipment weighing up to 50 pounds
• Sit, squat, stoop to access, install equipment
• Ascend/descend ladder to install equipment
• General Office & Warehouse environments
• Feed Lots – exposure to inclement weather & loud noises
• Frequent exposure to various animal feed additive materials

Travel and On-call

Position requires 40–50% travel.