Technical Services Manager

Job Summary Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position. Transact all business in accordance to Patterson Companies, Inc.’s business code of ethics and conductExecutes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunitiesDevelop and build effective relationships with customers especially with technical counterpartsProvides product training programs and presentations for the customers, staff, new hires, representatives, and others as neededSupport new product development and commercializationBuild and leverage technical service team expertise to demonstrate value to the customerUses performance feedback and career development to optimize individual and team performanceTrain and assess performance for team, while providing necessary guidanceEncourage the growth of all direct and indirect reports through skill development and goal settingHold direct reports accountable for meeting performance standards and departmental performance goalsMentor employees, measure performance, and complete regular performance reviewsResolve employee issues in an effective and consistent manner Additional Functions In addition to the essential functions listed above, the incumbent may perform the following additional functions. Other duties as assigned Job Qualifications Required Qualifications Engineering degree in mechanical/electrical with controls/automation focus or relevant experienceStrong focus on customer relationship buildingAbility to coordinate interdepartmental functions, synthesize and meet common objectivesLeadership experience and capability within project execution and service deliveryCompetent, customer-oriented professional who can multi-taskAbility to anticipate customer and team needs and provide proactive support Preferred Qualifications 2 years successful field services supervision, leadership or related experience in the agriculture industry5 years of technical service experience in the agriculture industry Working Conditions Physical Demands Must be able to move equipment weighing up to 50 pounds.Sit, squat, stoop to access, install equipmentAscend/descend ladder to install equipment This Position Requires Occasional or frequent moderate physical activity Environmental Factors General Office & Warehouse environmentsFeed Lots – exposure to inclement weather & loud noisesFrequent exposure to various animal feed additive materials Travel and On-call Position requires 40-50% travel. The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $77,200.00 - $100,333.33