Technical Services Manager

About the role

The Service Manager plays a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS' Sales and Technical colleagues, in understanding our customer needs to facilitate profitable service solutions in your respective territory.

Please note: The territory for this position includes North Carolina, South Carolina, Tennessee, and other potential states in the southern territory.

Responsibilities

• Smart Services account management - customer reporting and communication to ensure our service performance is achieving customer expectations.
• Responsible for compliance of account to all service provision KPIs and divisional Smart Goals
• Day to day management of service supervisors and technicians
• Lead the development of new business opportunities with existing and new customers Smart Service and Product solutions.
• Provide technical guidance related to our onsite services.
• Assist in hiring, onboarding, and training of Service Technicians
• Maintain fiscal targets assigned in your respective territory.
• Cultivate strong team relationships that encourage team member development & retention.

Qualifications

• Bachelor’s Degree in an Engineering discipline is required.
• Exceptional communication skills
• Strong computer skills (MS Office)
• Intense customer service/ focus
• Strong technical knowledge of industrial process operations (waste water, wash systems, lubricants & lubrication)
• Ability to travel approximately 50%
• Previous supervisory experience

Benefits

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits.

Pay

FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $95,000 - $100,000 per year, but actual salary will vary depending upon a new hire’s experience and qualifications as well as internal equity.

Schedule

N/A