Technical Services Administrator Temp

The role involves overseeing Zach Hills in informing Andrew Kale about an upcoming recall on an old product that we no longer produce.

Responsibilities

• Oversee Zach Hills in communicating with Andrew Kale about the recall.
• Support administrative work related to an upcoming customer communication regarding a product security vulnerability.
• Manage approximately 300–350 customers who may receive a letter next week.
• Coordinate significant follow-up to confirm receipt and understanding from customers to meet Quality Assurance (QA) requirements.

Requirements

• Knowledge of customer service and communication protocols.
• Experience with managing large-scale customer interactions.
• Ability to handle multiple tasks simultaneously.

Qualifications

• Bachelor's degree in Business Administration or related field.
• At least 3 years of experience in customer service or administrative roles.

Skills

• Strong organizational skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.

Benefits

• Flexible schedule to accommodate customer communication needs.
• Opportunity to manage a dedicated resource for 2-3 months.

Pay

Details are not specified, but the intent is to bill the cost back to the NKC for the temp employee.

Schedule

Details are not specified, but the intent is to keep a dedicated resource fully occupied for 2-3 months.

Benefits

• Opportunity to manage a dedicated resource for 2-3 months.