Technical Service Specialist - Swine and Poultry Equipment

About the role

The North America team is seeking a Technical Service Specialist for our Sioux City, IA location to help educate our dealer network in installation, maintenance, and operation of swine and poultry equipment. Provide technical assistance via contact center, e-mail, and mobile devices and traveling to sites assisting and teaching the dealer network in servicing and operating GPT equipment.

Responsibilities

• Provide specialized technical support for Swine and Poultry technology solutions, feeding and ventilation equipment.
• Utilize Salesforce & Natterbox systems to provide remote technical support accordingly.
• Document call details into Salesforce Case Management System for future collaboration with internal support teams - Engineering, Manufacturing, Quality, and Warranty.
• Participate in and lead product cross training opportunities to develop above average product knowledge of AP & Cumberland product portfolio.
• Present and teach in classroom and hands-on environment to train team members & Dealer technicians on the installation and operation of product offerings.

Qualifications

• Technical Bachelor's degree
• Swine and/or Poultry industry experience preferred
• Ability to meet requirements to drive a company vehicle
• Understanding of electric circuits, wiring schematics and drawings
• Strong communication skills
• Strong problem-solving skills
• Above average negotiation and conflict resolution skills
• Above average business writing skills
• Above average facilitation skills

Compensation and Benefits

Expected annual salary for this role will be $60,000 - $80,000, plus a bonus target. This is dependent upon job related knowledge, experience, and skills. Benefits will include the ability to elect health care and wellness plans, dental and vision plans, 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.

Workplace and Travel

You will be working an onsite role based out of Sioux City, Iowa. 25-50% travel is required.

Workplace Environment

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Company Purpose and Mission

GPT Purpose: Feeding the World Better, through high quality grain and responsibly raised protein

GPT Mission: Make Farmers and Agribusiness Managers more productive and more profitable

GPT Culture: Winning Values and Winning Behaviors that nurtures a "Winners Win" culture of excellence

GPT Approach: Achieve balanced and sustainable success for Employees, Customers, and Owners