Service Technical Specialist - Agricultural Equipment

Job Purpose

The Service Technical Specialist provides product technical support to CNH Employees & Dealers. You will be a team member within the North American Product Support organization, dedicated to a product competency, such as:

• High horsepower tractors & engines
• Crop production, harvesting & application
• Middle/low horsepower tractors, & hay tools

Key Responsibilities

• Answer technical questions from CNH dealers, or from CNH Field Service staff, using personal knowledge, product training, experience, and available reference sources in a timely and urgent manner
• Act as "product expert" on assigned products to Diagnose and trouble-shoot equipment problems
• Use mechanical, hydraulic, and electronic test equipment to interpret fault codes, and operating parameters for acceptable product performance
• Efficiently communicate with CNH dealer personnel via contact management system written communication, or via phone support
• Provide solutions consistent with CNH objectives, while also being attentive to the cost of repairs
• Maintain positive and constructive relationships with Engineering and Technical Publications employees
• Provide regular feedback of current issues that CNH dealers are experiencing with CNH equipment
• Create additional technical troubleshooting documents in the self-help database
• Development of evidence packages for CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products
• Other duties as assigned

Experience Required

• Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology.
• In lieu of a Bachelor's Degree will accept an Associates Degree and 5+ years of technical experience with mobile equipment
• Strong understanding and aptitude for mechanical, electrical, and hydraulic system operation
• Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities
• Ability to travel up to 10%

Preferred Qualifications

• Two (2) or greater years experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
• Three (3) or greater years of technical experience with mobile equipment
• Understanding of digital controller operation and controller communication methods such as CAN, LIN, and Ethernet

Pay Transparency

The annual salary for this role is USD $55,725.00 - $97,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

At CNH, our people are at the heart of everything we do. That’s why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered—both personally and professionally. We believe that when you’re given the tools to thrive, you can drive meaningful impact. At CNH, you’ll not only find the resources to succeed today—you’ll find the foundation to grow a career and build a future.

Benefits

Click here to learn more about our benefits offerings! (US only)

EEO Statement

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

Application Instructions

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.