Technical Service Rep Outpatient Lab
Trinity Health · Boise, ID · 2 days ago
Full-time
Position Summary & Highlights
We are seeking a Client Technical Service Rep to support our Treasure Valley Lab Centers. This is a full-time day shift Mon-Friday schedule.
What You Will Do
- Provide detailed technical support for hospital outreach-based clients
- Act as a resource to other laboratory support staff
- Assist with highly technical questions
- Provide support material for esoteric testing
- Confer with the laboratory staff to find specific answers to questions
- Find solutions for all issues requiring research and follow-up
- Provide new and existing outpatient laboratory services clients with assistance in staff training
- Respond to questions/concerns of SJHMS operational standards
- Follow up with management on recommendations for improvements
- Maintain service excellence by acting as a liaison between the Laboratory and all existing outreach customers
- Help maintain current accounts by problem solving and maintaining positive customer relationships
- Depending on the site, may be responsible for ensuring area personnel are properly trained, to include assessing competency levels
Minimum Qualification
- High School Diploma is required
- Associate degree in medical technology preferred
- At least three years of related experience
- Understanding of laboratory operations, terminology, methodology and logistics in both anatomic and the clinical laboratories preferred
- Knowledge of medical insurance billing procedures and requirements is a plus
Highlights And Benefits
- Market-competitive pay
- Generous PTO
- Multiple options for comprehensive benefits that begin on day one
- Retirement planning and matching
- College savings plans for your family
- Multiple life insurance plans that can change as your needs develop
- Employee Assistance Programs
- Tuition reimbursement
- Education opportunities
Benefits for Your Future
- Comprehensive benefits package
- Work-life balance
- Natural beauty, diverse landscapes, and outdoor recreation lifestyle
- Healthcare facilities in Idaho, Oregon, and northern Nevada communities
- IBM Watson Health top 15 Health Systems in the country
- The region’s most advanced Trauma Center (Level II)
- Commission on Cancer Accredited Program
About the Role
Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
Requirements
None specified
Qualifications
None specified
Skills
None specified
Benefits
None specified
Pay
Market-competitive pay
Schedule
Full-time day shift Mon-Friday