Technical Service Rep Outpatient Lab

Description

At Saint Alphonsus Health System, we are looking for passionate individuals to support our Treasure Valley Lab Centers. This is a full-time day shift position from Monday to Friday.

Position Summary & Highlights

We are seeking a Client Technical Service Rep to support our outreach-based clients and laboratory support staff. This role involves providing technical support, training, and maintaining positive customer relationships.

What you will do

• Provide detailed technical support for hospital outreach-based clients.
• Act as a resource to other laboratory support staff, answering highly technical questions and providing support material for esoteric testing.
• Support staff training and address operational standards concerns for SJHMS.
• Follow up with management on recommendations for improving client accounts.
• Maintain service excellence by acting as a liaison between the Laboratory and all existing outreach customers.
• Help maintain current accounts by problem-solving and maintaining positive customer relationships.
• Depending on the site, ensure area personnel are properly trained, including assessing competency levels.

Minimum Qualification

• High School Diploma is required.
• An Associate degree in medical technology is preferred.
• At least three years of related experience in laboratory operations, terminology, methodology, and logistics.
• A basic understanding of medical insurance billing procedures and requirements is a plus.

Highlights and Benefits

• Market-competitive pay and generous PTO.
• Comprehensive benefits package starting on day one.
• Retirement planning and matching, college savings plans, and multiple life insurance options.
• Employee Assistance Programs, tuition reimbursement, and educational opportunities.

Benefits

• Work-life balance that complements the natural beauty and outdoor recreation lifestyle of Idaho and Oregon.
• Opportunities for personal and professional growth.
• Healthcare facilities recognized as top 15 in the country by IBM Watson Health.
• The region's most advanced Trauma Center (Level II).
• Commission on Cancer Accredited Program.