Technical Service Rep Outpatient Lab - Full time, Days

Position Summary & Highlights

We are seeking a Client Technical Service Rep to support our Treasure Valley Lab Centers. This is a full-time day shift Mon-Friday schedule. In this role you can make a difference by applying your current phlebotomy/Lab Tech experience and skills.

What You Will Do

• Provide detailed technical support for hospital outreach-based clients
• Act as a resource to other laboratory support staff
• Assist with highly technical questions
• Provide support material for esoteric testing
• Confer with the laboratory staff to find specific answers to questions
• Find solutions for all issues requiring research and follow-up
• Provide new and existing outpatient laboratory services clients with assistance in staff training
• Respond to questions/concerns of SJHMS operational standards
• Follow up with management on recommendations for improvements
• Maintain service excellence by acting as a liaison between the Laboratory and all existing outreach customers
• Helps to maintain current accounts by problem solving and maintaining positive customer relationships
• Depending on the site, may be responsible for ensuring area personnel are properly trained, to include assessing competency levels

Minimum Qualification

• High School Diploma is required.
• Associate degree in medical technology preferred.
• At least three years of related experience
• Understanding of laboratory operations, terminology, methodology and logistics in both anatomic and the clinical laboratories preferred.
• Knowledge of medical insurance billing procedures and requirements is a plus.

Benefits

• Market-competitive pay
• Generous PTO
• Multiple options for comprehensive benefits that begin on day one
• Retirement planning and matching
• Tuition reimbursement
• Employee Assistance Programs
• Multiple life insurance plans

Highlights

• Foster personal and professional growth
• Opportunities that empower our colleagues to develop their careers
• Work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon
• Proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow

About the Role

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers.

Requirements

None specified

Qualifications

None specified

Skills

None specified

Pay

Market-competitive pay

Schedule

Full-time day shift Mon-Friday