Technical Service Intern

How many companies can say they’ve been in business for over 180 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting-edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone.

About the role

This is a 6-month internship with a potential fall start date, located in Maple Grove, MN (fully onsite, 5 days a week). As a Service Intern with ZEISS Industrial Quality Solutions, you will gain hands-on exposure to internal service operations and 2nd Level Service structure. This full-time winter internship (40 hours per week) offers the opportunity to independently own and drive meaningful, real-world projects within the Technical Service 2nd Level Department that directly contribute to improving Service Operations and enhancing overall customer support. There is potential for continued part-time work during the school year.

Responsibilities

• Support 2nd Level Service by analyzing cases and suggesting improvements to processes
• Serve as project lead for small projects within 2nd Level Service
• Take initiative in tasks such as data collection, record updates, and follow-up on open 2nd Level issues
• Identify opportunities to streamline 2nd Level workflows and improve service quality, learning from issues or failures
• Use basic database and reporting skills to extract and review service and equipment data
• Prepare concise written summaries, simple reports, and short presentations on 2nd Level service topics and metrics
• Present key findings and lessons learned to top management at the end of the internship
• Perform other duties as assigned to support the 2nd Level Service team

Requirements

• Currently enrolled in a relevant Bachelor’s or Master’s program
• Strong creativity, initiative, and problem-solving skills
• Good learning agility; open to feedback and continuous improvement
• Solid organization, time management, and basic technical project management skills
• Clear written and verbal communication; confident presenting to stakeholders
• Team player with a results-focused mindset
• Very good Microsoft Office skills
• Availability to work 40 hours per week during the internship

Pay

$20.00 - $24.00 per hour