Technical Service Assistant

About the role

The Technical Service Assistant provides day-to-day support to the service department by coordinating work orders, communicating with technicians, updating service records, and ensuring service requests move efficiently from start to finish. This position is highly administrative but is best suited for someone with mechanical aptitude or prior experience supporting field service or dispatch operations.

Responsibilities

• Respond to incoming phone calls and emails regarding service requests.
• Create and update service tickets within internal tracking systems.
• Cook up and coordinate dispatch requests with third-party service providers.
• Monitor open work orders and proactively follow up to ensure timely completion.
• Update spreadsheets and internal databases with service activity.
• Aid the service team with administrative projects and daily operational support.
• Communicate professionally with technicians, customers, and internal team members.
• Help maintain organized records and ensure data accuracy.

Requirements

• A high school diploma or equivalent required.
• At least 2 years of experience in dispatching, service coordination, maintenance support, mechanical assembly, or a related technical environment.
• Previous experience supporting equipment service operations is a plus.
• Comfortable using Microsoft Office, including Outlook and basic Excel.
• Strong organizational skills with excellent attention to detail.
• Able to multitask in a fast-paced office setting.
• Professional communication skills and confidence speaking with technicians and service partners.
• Reliable, team-oriented, and willing to ask questions and collaborate.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of experience in dispatching, service coordination, maintenance support, mechanical assembly, or a related technical environment.
• Previous experience supporting equipment service operations is a plus.
• Comfortable using Microsoft Office, including Outlook and basic Excel.
• Strong organizational skills with excellent attention to detail.
• Able to multitask in a fast-paced office setting.
• Professional communication skills and confidence speaking with technicians and service partners.
• Reliable, team-oriented, and willing to ask questions and collaborate.

Benefits

• This position is eligible for medical, dental, vision, and 401(k).

Pay

$24.00–$25.00/hour

Schedule

Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch). Part-time candidates (25–30 hours/week) will also be considered.

Perks

• Modern office located in a scenic setting.
• Monthly catered lunches and employee appreciation events.
• Food and beverage perks from partner brands.
• Friendly, collaborative team with a professional yet relaxed culture.
• Opportunity to expand technical knowledge while gaining experience in service operations.

Company Information

About the Company: Our client is a well-established organization within the commercial equipment industry seeking a Technical Service Assistant to support its service operations team. This role is ideal for someone who enjoys a combination of administrative work, customer communication, and coordinating service requests in a collaborative office environment.

Equal Opportunity Employer

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.