Technical Services Assistant

Responsibilities

• Collect, compile, track and maintain usage statistics on the effectiveness of library databases, resources and services through interaction using vendor software programs and websites.
• Maintain accurate records and maintain payment files of receipts.
• Work with other library staff to explore AI-supported data analysis tools to identify trends, forecast resource usage, and automate report creation.
• Purchase materials using a variety of vendor ordering systems, responsible for requisition and payment in the Quinnipiac financial systems and Visa purchasing card.
• Assist with experimentation using AI-generated summaries or visualizations of usage data.
• Avoid duplication of records and detect duplicate records.
• Process materials using the library management system software.
• Sort, arrange, and label archival material.
• Prepare lists of items and follow proper handling procedures to clean, repair, and stabilize fragile documents.
• Maintain a neat and organized collection area.
• Oversee student workers.
• Prepare and maintain library user guides on relevant topics.
• Cover library service desks.
• Sort and distribute Library mail and digitize materials for the repository and patron use.

Qualifications

• High school diploma or GED required.
• Experience working in a library, academic, or information services environment.
• Demonstrated experience collecting, analyzing, and reporting usage statistics using spreadsheets (e.g., Excel) and data visualization tools (e.g., PowerPoint, Tableau, or similar).
• Familiarity with library systems and platforms, including integrated library systems (ILS), vendor databases, and usage tracking tools (e.g., COUNTER reports).
• Experience with acquisitions workflows for both digital and physical materials, including ordering, invoicing, and record management.
• Strong organizational skills with the ability to manage multiple workflows such as acquisitions, reporting, and archival processing simultaneously.
• Experience handling financial transactions, maintaining records, and reconciling purchases (e.g., procurement systems, purchasing cards).
• Ability to work accurately with detailed records and maintain data integrity.
• Strong written and verbal communication skills, including experience creating user guides or instructional documentation.
• Ability to work both independently and collaboratively in a team environment.
• Commitment to providing high-quality user service in a library setting.
• Proven ability to collaborate effectively with individuals from varied backgrounds.