Technical Support Assistant

Key Responsibilities And Duties

• Monitor, resolve IT help desk ticket requests and incidents;
• Remotely collaborating with Wellesley based staff on tickets or incidents that require immediate attention, escalating to leadership as required;
• Support computers, tablets, and peripheral equipment using a variety of operating systems and applications;
• Maintain and install all software applications related to MassBay computing;
• Support audiovisual services in classrooms, meeting rooms, and public facing spaces;
• Provide routine computer, printer, laptop cart and peripherals maintenance;
• Provide computer software and hardware orientation for students;
• Make necessary arrangements for outside repair as needed;
• Provide walk-up support to students, staff and faculty as required;
• Responsible for ordering printer supplies;

Required Qualifications

• Experience troubleshooting computers and audiovisual equipment;
• Experience working in a multi-user environment supporting users at different levels;
• Previous operating systems experience using Windows 10, Windows 11 and Mac OS.

Preferred Qualifications

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Previous experience maintaining and trouble-shooting software applications and PC hardware;
• Demonstrated effective oral and written communication skills;
• Ability to work as part of a team.