Technical Service Account Manager: Federal/Military/Marine

About the role

The Technical Service Account Manager for Federal/Military/Marine is responsible for development of government, military, and marine customer segments with respect to Hudson's sustainable HVACR product and service offerings. The successful individual will identify and drive opportunities to profitably grow revenue with existing customers by understanding needs, value-based selling, and building long-term relationships that lead to new customer insights. Additionally, new untapped portions of the government and marine markets will be developed for Hudson's broad portfolio of HVAC products and service offerings with an emphasis on sustainability.

Responsibilities

• Develop and maintain strategic account plans for all significant government, military, and marine customers. Use these plans to build partnering relationships with key decision makers and earn preferred partner status across our entire range of product and service offerings.
• Possess a thorough understanding of Hudson's service offerings including refrigerant recovery, reclamation, and lifecycle management. Effectively communicate the technical benefits of these services to customers across a range of HVACR applications.
• Identify, map, and maintain frequent contact (through face-to-face contact, telephone and virtual meetings) with key individuals who most directly influence account penetration within military and marine organizations.
• Actively listens, probes, and identifies potentially unmet needs where Hudson can be of assistance. Understands the unique operational requirements of government and marine customers to develop and demonstrate credibility, loyalty, and commitment.
• Works cross-functionally within Hudson to ensure customer satisfaction is achieved through efficient internal coordination and communication. Willing to take intelligent risks while navigating government procurement processes.
• Understands Hudson's value proposition and competitive advantage versus the next best alternative and aggressively position Hudson for growth. Uses existing market and/or industry knowledge to position Hudson as the go-to provider for sustainable HVACR needs.
• Keeps management informed of progress and account status. Leverages management