Technical Account Manager, US Federal, Enterprise Support

About the role

Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders.
Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience.
Lead incident management efforts as the customer's advocate — coordinating cross-team resolution and delivering root cause analysis.
Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices.
Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives.
Collaborate with AWS service teams to influence product improvements based on customer needs.
Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers.

Responsibilities

• Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders.
• Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience.
• Lead incident management efforts as the customer's advocate — coordinating cross-team resolution and delivering root cause analysis.
• Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices.
• Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives.
• Collaborate with AWS service teams to influence product improvements based on customer needs.
• Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers.

Requirements

• Current, active TS/SCI US Government Security Clearance.
• Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience.
• 2+ years of technical engineering experience (cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment).

Qualifications

• Experience with AWS services or other cloud offerings.
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.
• Professional written and oral communication skills, including experience presenting to decision-makers.
• Experience with infrastructure-as-code, CI/CD pipelines, or DevOps practices.
• AWS certification(s) (Solutions Architect, Generative AI Developer, DevOps Engineer, etc).
• Familiarity with DoD or federal compliance frameworks.

Skills

• Proactive engagement: Well-Architected reviews, resilience assessments, and adoption roadmaps tailored to each customer's environment.

Benefits

• Comprehensive benefits including health insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.

Pay

Base salary range for this position is $131,300.00 - $177,600.00 USD annually.

Schedule

The role may require up to 10% travel for on-site customer engagements.