Sr Technical Account Manager, US Federal, Enterprise Support

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, application deadline? The description includes "Application deadline: Sep 29, 2026" – that's metadata; we can fold into short p or drop. Probably drop. Must preserve all substantive info. We need to parse content: - Intro paragraphs: description of AWS Applied AI Solutions, vision, etc. That's about the role? Could be "About the role". We'll put that as prose under About the role. - Then "Are you passionate..." paragraph about Sr TAM role. Also part of About the role. - Then "As a Sr TAM, you will own..." etc. That's responsibilities. - Then "This position will require the ability to travel 10% or more..." That's maybe Schedule? Actually travel requirement is not schedule but maybe part of Requirements? Could be under Requirements. - Then "This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance." That's a requirement. - "This role is based in Arlington, VA with Herndon, VA and Denver, CO also available." That's location; maybe part of Requirements or maybe we can drop? It's substantive; could be under Requirements or maybe a separate section? Not listed; we can include under Requirements as location. - Then "Key job responsibilities" list bullet points (we need to convert to

• ). - Then "About The Team" paragraph: could be part of About the role or maybe separate? Not a required heading; we could include under About the role. - Then "About AWS" paragraphs: could be part of About the role or maybe not needed; but it's substantive about company. Could be under About the role. - Then sections like "Inclusive Team Culture", "Mentorship & Career Growth", "Work/Life Balance": these are benefits/ culture; could be under Benefits? But they are not benefits like health insurance; they are cultural aspects. The instruction: include Benefits section only if posting actually states them. There's later a paragraph about benefits: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits." Thus we have Benefits content: health insurance etc. Also Pay: base salary ranges for locations. Schedule: travel 10% or more; maybe also location? Not schedule exactly but travel requirement could be considered schedule? The instruction: include Schedule section only if posting actually states them. There's travel requirement; we could treat as Schedule (travel). Might be okay. Now we need to decide sections: - About the role: include introductory paragraphs, vision, role description, About The Team, About AWS, Inclusive Team Culture, Mentorship & Career Growth, Work/Life Balance? Those are more about company culture; could be under About the role or maybe separate but we only have limited headings. Probably best to put them under About the role as prose. - Responsibilities: the bullet list under "Key job responsibilities". Also maybe earlier responsibilities paragraph? We'll combine. - Requirements: include basic qualifications, citizenship, TS/SCI, location, travel requirement? Travel maybe schedule. We'll put basic qualifications, citizenship, clearance, location as Requirements. - Qualifications: Preferred Qualifications list. - Skills: maybe we can extract from preferred qualifications? But we have no explicit Skills section; we could omit Skills if no specific content. The instruction: prefer few substantive sections over many thin ones. So we may omit Skills if not explicitly present. However there is "Professional written and oral communication skills..." under Preferred Qualifications; that's a skill but it's within qualifications. We'll keep Skills empty? Better to omit. - Benefits: the paragraph about benefits. - Pay: base salary ranges. - Schedule: travel 10% or more. We must not include headings with filler text. Ensure each heading has content. Now produce HTML:

  About the role

  ... paragraphs ...

  Then

  Responsibilities

  • ...
  Then

  Requirements

  ... basic qualifications, citizenship, clearance, location ...

  Then

  Qualifications

  • ... preferred qualifications ...
  Then

  Benefits

  ... benefits ...

  Then

  Pay

  ... salary ranges ...

  Then

  Schedule

  ... travel 10% or more ...

  We must not include markdown fences. Now craft content precisely, preserving all substantive info, not inventing. Let's extract paragraphs: Intro: "As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use." Next: "Are you passionate about helping mission-critical organizations succeed in the cloud? At AWS Enterprise Support, we're looking for a Sr Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers. As a Sr TAM, you will own the support strategy for a portfolio of DoD customers. You'll build deep relationships with customer decision makers, understand their mission objectives, and translate those into actionable cloud strategies. You'll conduct operational reviews, lead architecture discussions, guide incident response, and proactively identify risks before they impact mission readiness. When critical issues arise, you'll be the customer's voice inside AWS, coordinating resolution across service teams and engineering leadership. This role combines broad technical depth with strategic thinking. You'll guide customers across the full AWS service portfolio — compute, storage, databases, networking, security, containers, serverless, AI/ML, and more — while always keeping their operational goals and constraints front of mind. You'll deliver value through proactive engagement: Well-Architected reviews, resilience assessments, and adoption roadmaps tailored to each customer's environment." Next: "This position will require the ability to travel 10% or more for on-site customer engagements. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance. This role is based in Arlington, VA with Herndon, VA and Denver, CO also available." Now responsibilities bullet list: - Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders - Own and execute the support strategy for a portfolio of DoD customers. - Advise mission owners on operating AI and ML workloads, including agent activation readiness, governance, and human oversight. - Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience - Lead incident management efforts as the customer's advocate — coordinating cross-team resolution and delivering root cause analysis - Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices - Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives - Collaborate with AWS service teams to influence product improvements based on customer needs - Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers Now About The Team paragraph: "You'll join a team of Technical Account Managers supporting Department of Defense customers. We operate as a collaborative group that shares technical knowledge, conducts peer architecture reviews, and works together to solve novel problems in high-stakes environments. Your teammates and leadership are former engineers, operators, and technologists who understand that our customers' missions demand the highest standards of reliability and trust." About AWS paragraph: "AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud." Now Basic Qualifications: "5+ years of design/implementation/operations/consulting with distributed applications experience 5+ years of technical engineering experience Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional) Current, active TS/SCI US Government Security Clearance" Preferred Qualifications list: - 7+ years of technical engineering experience in operational parameters and troubleshooting for three or more of: AI/ML, compute, storage, networking, databases, DevOps, big data and analytics, security, or applications development - Understanding of the AWS Well-Architected Framework pillars and the ability to apply them to existing or new customer architectures, implementations, and solutions - Experience with the Risk Management Framework, continuous ATO, or contributing to ATO packages - Experience delivering through cloud service brokers or under Secure Cloud Computing Architecture–style constructs - Experience with IL5/IL6 or ADC-region environments - Familiarity with DoD program office structures and roles (PM/PMO, COR, ISSM, authorizing official) - Experience in a 24x7 mission-critical operational services or support environment - Experience with infrastructure-as-code, CI/CD pipelines, or DevOps practices - AWS certification(s) — Solutions Architect, Generative AI Developer, DevOps Engineer, or similar - Experience mentoring engineers or leading a technical community of practice - Professional written and oral communication skills, including experience presenting to senior decision-makers Benefits paragraph: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits." Pay: Actually the base salary ranges are listed