Technical Account Manager, US Federal, Enterprise Support

Location: Denver, CO (also Arlington, VA). Application deadline: Sep 21, 2026.

About the role

Are you passionate about helping mission-critical organizations succeed in the cloud? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers. As a TAM, you'll build deep relationships with your customers, understand their mission objectives, and translate those into actionable cloud strategies. You'll conduct operational reviews, lead architecture discussions, guide incident response, and proactively identify risks before they impact mission readiness. When critical issues arise, you'll be the customer's voice inside AWS, coordinating resolution across service teams and engineering leadership. This role combines broad technical depth with strategic thinking. You'll guide customers across the full AWS service portfolio — compute, storage, databases, networking, security, containers, serverless, AI/ML, and more — while always keeping their operational goals and constraints front of mind. You'll deliver value through proactive engagement: Well-Architected reviews, resilience assessments, and adoption roadmaps tailored to each customer's environment. You'll join a team of Technical Account Managers supporting Department of Defense customers. We operate as a collaborative group that shares technical knowledge, conducts peer architecture reviews, and works together to solve novel problems in high-stakes environments. Your teammates and leadership are former engineers, operators, and technologists who understand that our customers' missions demand the highest standards of reliability and trust. AWS values diverse experiences, offers mentorship and career growth, and promotes work‑life balance through flexible working culture. This position will require the ability to travel 10% or more for on‑site customer engagements. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance. This role is based in Denver, CO, with Arlington, VA also available.

Responsibilities

• Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders
• Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience
• Lead incident management efforts as the customer's advocate — coordinating cross‑team resolution and delivering root cause analysis
• Guide customers through architecture decisions using the AWS Well‑Architected Framework and security best practices
• Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives
• Collaborate with AWS service teams to influence product improvements based on customer needs
• Communicate complex technical trade‑offs clearly to both engineering teams and senior decision‑makers

Requirements

• Current, active TS/SCI US Government Security Clearance
• Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience
• 2+ years of technical engineering experience (cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment)

Qualifications

• Experience with AWS services or other cloud offerings
• Understanding of the AWS Well‑Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
• Professional written and oral communication skills, including experience presenting to decision‑makers
• Experience with