Technical Sales Manager

Position Objective

Provide exceptional technical sales and service to customers in bakery operations. Support customer needs in bakery formulas, baking ingredients, bakery processes and manufacturing equipment.

Key Result Areas

• Technical Sales:

  • Strengthen and maintain existing customer relationships.
  • Identify and introduce new products to achieve targeted growth.
  • Analyze sales reports monthly and take appropriate action.
  • Awareness of customer pricing and terms and conditions.
  • Work closely with DSM’s to identify new business opportunities and support customer base with technical sales expertise.
  • Establish appropriate visit frequency with current customer base.
  • Promote Company image.

• Reporting:

  • Develop and achieve sales expense budgets to analyze monthly and take appropriate action.
  • Ongoing utilization reports including: Activity and Service reports.
  • Complete sales forecasts, as required.
  • Track customer ingredient usage.
  • Significant market share changes.
  • Track competitive market and industry activity.

• Customer Satisfaction:

  • Respond to customer requests in a professional and timely manner.
  • Proactively seek out potential customer opportunities and develop action plans to resolve concerns or issues in a timely manner.
  • Provide completed service reports for customers and sales team for all service provided to a customer in a timely manner.
  • Collaborate with the Client Service team to support all customer requirements.

Professional Skills Enhancement

• Obtain and enhance sales training annually in at least one of the following areas: product knowledge (AIB or company product seminar, technical bulletins), selling skills, personnel management, computer skills or regulatory compliance.
• Excellent communication, presentation, writing and interpersonal skills.

Human Resources

• Comply with all HR policies and procedures.
• Comply with relevant employment laws.

Other

• Attend workshops and courses that can improve job performance.
• Other duties as assigned.

Qualifications

• A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS REQUIRED
• A comprehensive industry knowledge of the mechanized bakery model in North America including process, product and quality challenges.
• A clear understanding of bakery formulas, baking ingredients, bakery manufacturing and related equipment and baking science.
• Ability to develop new analytical processes to implement into the maintenance of optimizing quality and bakery performance.
• A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS PREFERRED
• Bachelor’s Degree in Business, Finance, Bakery Science or related field
• AIB Graduate or Baking Science Degree
• Fifteen (15) years in Bakery Manufacturing / Operations Management
• Experience working in a B2B food environment and operating at a senior commercial level
• Understanding and utilization of a solutions based selling program.

WORKING CONDITIONS

• Significant time in our customer’s production facilities leading by example.
• AB Mauri and customer safety protocols to be followed.

Other Factors

• Frequent travel (more than 80-90%) is required for this position.