Jobs · Customer Service · Pennsylvania

Technical Sales Manager

SGL Carbon · St Marys, PA · Yesterday
On-siteCustomer ServiceFull-time

Key Accountabilities

  • Proposes and implements sales plans / programs upon agreement with the Head of Global Sales.
  • Provides technical support during customer visits and qualification activities.
  • Is responsible for all commercial aspects within assigned Semiconductor related customers, from initial contact to received payments.
  • Responsible to offer prices and all commercial terms for business to customers in due course, responsible for customer satisfaction.
  • Maintains knowledge of customer profitability and considers cost to serve in all offers.
  • Establishes a sales plan for the area of responsibility and prepares the sales plans in agreement with the Regional Sales Director.
  • Marks market and industry developments in region / at assigned customers against position of competitors.
  • Establishes in-depth knowledge of customers’ needs through relationships with main contacts at customers, such as buyers, researchers, engineers, etc.
  • Establishes an annual growth and action plan to acquire new customers to drive growth.
  • Handles comments on performance from customer within the BU guidelines.
  • Interacts with Sales colleagues, Order Management, Supply Chain Management, Technical Service, and Accounting.

Physical Demands

  • The employee is regularly required to sit, stand, and walk, and is frequently required to use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear.
  • Frequently, the employee will be required to lift 10 pounds and on occasion, the employee is required to lift or move up to 25 pounds, and rarely, the employee will be required to lift-up to 50 pounds.
  • This position requires close vision, the ability to adjust focus, distance vision, depth perception, and peripheral vision. Good color vision is important to this role.
  • This position requires extensive travel > 40%.

Skills

  • Strong negotiation skills.
  • Able to work independently and make effective decisions.
  • Provide technical support during customer visits and qualification activities.
  • Proficiency in Microsoft Office products (Word/Excel, Power Point) and SAP, CRM.
  • Working knowledge of financial concepts.
  • Strong presentation skills.

Experiences

  • 4-year degree in technical or business discipline.
  • Semiconductor industry related experience with knowledge of Epitaxy or MOCVD and or Semiconductor processes.
  • Previous experience maintaining and managing a sales territory essential.

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