Technical Review Specialist I

About the Role

As a member of our Technical Review team, it will be our goal to help develop you into an expert within the property claims industry. You’ll go through rigorous certification courses and a variety of training modules aimed at helping you become an expert in the fields of water mitigation and property restoration. Whether you’re new to the industry or a seasoned vet, we’ll help you acquire the skills and knowledge to turn this position into a rewarding, challenging, and fulfilling career.

Responsibilities

• Complete detailed reviews of claims and compare them against industry standards to identify potential deviations
• Discuss and coordinate activities with adjusters and contractors to identify why work may have been completed outside of the industry standards
• Work with contractors to obtain detailed information on claim activities including moisture readings, sketches, photos, and other documentation
• Review potential deviations with contractors to determine what work was completed within the standards and what wasn’t
• Create estimates and sketches within Xactimate to facilitate the claims settlement process
• Use the review findings to have a final discussion with the contractor to reach an agreed settlement amount for the claim
• Provide a written summary of the review based on IICRC standards to submit to the carrier upon completion
• Receive, enter, and manage insured-hired claims including handling follow-up for documentation until claim can be converted to a Technical Review
• Work directly with Supervisors or senior team members to ensure claims are handled properly
• Enter claim details and results into company systems for tracking and reporting purposes
• Adhere to all company and department policies

Qualifications

• A high school diploma/GED is required. An associate or bachelor degree is preferable or the equivalent combination of education, training, and work experience.
• Thorough knowledge of the company’s products, services, and business operations to assist in reporting process and resolution to customer inquiries
• Previous call center 24/7/365 experience
• Ability to work overtime or flex schedules during high volume and CAT Events is required
• Ability to work independently while seeking out support as needed
• Ability to problem-solving and use critical thinking
• Must be detailed oriented
• Ability to handle conflict in a professional and courteous manner
• Strong customer service skills to allow proper interaction with all stakeholders
• Excellent verbal, electronic, and written communication skills
• Work with peers and all departments for the common goals of the organization
• Reliable in meeting work commitments
• Must be flexible and adapt to most any situation
• Ability to utilize technology devices, software and applications, previous experience with Microsoft Office Suites and basic computer skills required
• Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely

Pay

$19/hour, eligible for performance incentives