Technical Specialist I

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

About the role

We are looking for a Technical Specialist I to perform basic field maintenance and support for roadside toll collection equipment, helping ensure safe and reliable toll lane operations. This position is a full-time contract role and onsite in Elkhart, IN.

Responsibilities

• Perform basic field maintenance and support for roadside toll collection equipment under the direction of Toll Maintenance Supervisors
• Respond to incidents assigned through the Incident Management System (Jira) or as directed by supervisors
• Conduct routine inspections of toll lane equipment, including gates, gate arms, ticket machines, payment machines, and associated components
• Perform preventive maintenance activities, including cleaning, visual inspections, and basic adjustments to toll lane equipment
• Complete assigned work tickets in Jira, documenting maintenance activities, parts used, and work performed
• Restart and reboot toll equipment, including Automatic Ticket Issuing Machines (ATIMs), Automatic Payment Machines (ATPMs), lane controllers, and related peripherals
• Perform cleaning services for toll equipment, including removing debris, cleaning sensors and readers, and maintaining equipment enclosures
• Assist with equipment installations under the supervision of senior technicians or supervisors
• Escalate complex equipment failures, networking issues, and significant technical problems to Toll Maintenance Supervisors
• Maintain assigned vehicles, tools, and work areas in a clean and organized condition
• Provide roadside emergency assistance within the scope of training
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Ability to perform basic mechanical and electrical maintenance tasks
• Ability to follow established maintenance procedures, job aids, and standard operating procedures
• Basic troubleshooting skills for toll collection equipment and associated hardware
• Ability to work outdoors in varying weather conditions and respond to roadside incidents
• Must possess and maintain a valid driver’s license
• Must be available to work assigned shifts (6 AM to 3 PM or 2 PM to 10 PM)
• Must report to work within seven (7) minutes before scheduled shift time

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Pay

$24.70 per hour

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law