Technical Response Writer (Must Have IT Security, Technical Content)

Responsibilities

• Have in-depth knowledge of the function, features and technical requirements for implementation of MMS solutions.
• Coincides and completes the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer questions or security audits.
• Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.
• Develop strong internal relationships with the technical Subject Matter Experts (SMEs) including the platform development teams and Global Marketing teams.
• Maintain training to remain current with knowledge depth on new versions and product releases.
• Consistently provide timely and accurate responses to avoid undue risk or lost opportunities for the company.
• Other responsibilities as assigned.

Requirements

• Bachelor’s degree preferably in a technical field, or equivalent experience
• Technical IT training
• Knowledge of BD MMS products preferred
• Project management experience
• Demonstrated ability to multitask and balance competing priorities to meet deadlines
• Excellent writing skills, the ability to assimilate technical information from various sources into an accurate, customer facing response
• Driven by desire to assist and support
• Strong customer centric perspective