Technical Resilience & Crisis Manager

About the role

Remitly’s technical operations are subject to a constantly evolving array of regulatory and operational risks that threaten ours and our customers’ ability to do business. Within the Governance & Controls Assurance Program, you will lead the Resilience Assurance and Crisis Management sub-programs, establishing and implementing core elements for these functions throughout the enterprise.

Responsibilities

• Be responsible for Resilience Assurance within the Governance & Compliance Assurance Program; supporting Resilience Governance (decision making, requirements, policies, and standards) and Resilience Controls Assurance (designing & measuring resilience control effectiveness).
• Have specific subject matter expertise and experience in technical reliability assurance, including designing controls and testing of RTOs and RPOs for various compliance scopes.
• Review operational risk policies and standards for risk management along with understanding the controls in place to mitigate, building additional technical resilience & crisis management controls where necessary.
• Be responsible for Crisis Management for the Enterprise, assuring governance practices including decision making bodies, policies & standards, program structure, and maturity are managed.
• Coordinate with senior management in performing operational risk, technical resilience, and crisis management reviews and table top exercises. This includes tracking and measuring remediation of identified risks.
• Produce risk assessments which guide the purchase of business continuity and other forms of insurance.
• Implement a plan to support in the prevention, elimination, or mitigation of operational risks related to systems resilience and organizational crisis management, in line with the Company's risk appetite.
• Be responsible for the development of metrics and control indicators related to technical resilience and crisis management.
• Track and monitor operational risk issues ensuring that risks are managed in line with risk appetite, that issues are resolved satisfactorily and lessons learned are shared.
• Report technical risk issues and decisions to senior management on a regular basis
• Leverage AI and automation tools to maximize the efficiency of tracking, reporting, and remediation. Contribute to a culture of innovation on the Governance & Controls Assurance Team.
• Partner with and advise First Line risk owning teams on remediation and prioritization.
• Develop strong relationships with key internal stakeholders and business partners by working together to address issues/concerns in a timely manner.
• Ensure Operational Risk Training is robust and well managed: owning training content and delivery for First Line colleagues.
• Keep abreast of latest operational risk management techniques and industry best practices for operational resilience.
• Bring a strong customer focus and drive to get things right for our customers.

Qualifications

• 5 years+ Operational Risk experience, including Crisis Management
• Experience in maturing the Controls and Management of a large customer-focused business, ideally within the financial services space.
• Experience of managing teams and stakeholders through organization maturation & change
• Knowledge of and experience with implementing industry-standard compliant Resilience and Crisis Management practices (i.e. EU DORA and ISO27001).
• Vendor management / multi-site experience (desirable)

Benefits

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education benefits