Senior Manager - Technical Resiliency

About the role

This role is part of Technology Resiliency at Edward Jones, a Fortune 500 company focused on improving the lives of clients and colleagues through partnerships and innovation.

Responsibilities

• Lead the design, implementation, and continuous improvement of enterprise resiliency and disaster recovery capabilities across critical technology platforms.
• Plan and execute failover, failback, tabletop, and simulation exercises to validate recovery readiness and strengthen organizational resilience.
• Partner with engineering, infrastructure, cloud, and business teams to identify risks, improve recovery strategies, and embed resiliency best practices.
• Develop and maintain recovery runbooks, dependency maps, and resiliency standards that support effective incident response and recovery.
• Drive automation and orchestration initiatives that improve recovery speed, consistency, and operational efficiency.
• Establish and monitor resiliency metrics, including recovery testing outcomes, RTO/RPO achievement, and remediation progress.
• Lead post-exercise reviews and continuous improvement efforts to address resiliency gaps and reduce operational risk.
• Provide technical leadership and strategic direction to advance enterprise resiliency programs, governance, and long-term readiness.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• 8+ years of experience in technology resiliency, disaster recovery, infrastructure engineering, cloud operations, site reliability engineering, or related technical disciplines.
• Experience developing, implementing, or supporting disaster recovery and resiliency programs in complex enterprise environments.
• Knowledge of high availability, fault tolerance, backup and recovery, and business continuity principles.
• Experience supporting hybrid technology environments that include on-premises infrastructure, cloud platforms, and SaaS solutions.
• Ability to coordinate and influence cross-functional teams to achieve shared resiliency objectives.
• Strong analytical, problem-solving, and risk-management skills.
• Excellent verbal and written communication skills with the ability to communicate complex concepts to both technical and non-technical audiences.

Qualifications

• 10+ years of experience in technology resiliency, disaster recovery, infrastructure engineering, or related areas.
• Experience designing and leading large-scale failover and recovery testing programs.
• Knowledge of resiliency architectures, multi-region recovery strategies, and enterprise dependency mapping.
• Experience with resiliency, observability, or service-mapping tools such as ServiceNow, Dynatrace, or AppDynamics.
• Familiarity with backup and recovery platforms such as Rubrik, Commvault, NetBackup, or Veeam.
• Experience with recovery orchestration tools such as Azure Site Recovery, VMware SRM, AWS Elastic Disaster Recovery, Zerto, or similar technologies.
• Experience with scripting, automation, or Infrastructure as Code tools, including Python, PowerShell, Terraform, or comparable technologies.
• Relevant certifications such as CBCP, MBCI, AWS, Azure, VMware, ITIL, or related resiliency, cloud, or infrastructure certifications.

Benefits

• Medical and prescription drug, dental, vision, voluntary benefits, short- and long-term disability, basic life, and basic AD&D coverage.
• 401(k) retirement plan and tax-advantaged accounts.
• Flexible spending account and paid holidays.
• Volunteer time off and Employee Assistance Program.

Pay

Compensation details are provided for using, not obtaining, the rating. Details are not specified in the posted job description.

Schedule

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.