Senior Manager, Operational Resilience

Responsibilities

• Lead and support execution of the Operational Resilience strategic roadmap, driving delivery of key framework components and maturity enhancements
• Contribute to the evolution of the firm’s resilience framework, including governance, policy, standards, and methodologies aligned to regulatory expectations (e.g., IBP, impact tolerances, scenario testing, etc.)
• Provide oversight of operational resilience, business continuity planning, crisis management/incident response, and core resilience pillars, ensuring activities are effectively designed, consistently executed, and aligned with regulatory expectations and industry best practices
• Develop and deliver clear, concise reporting for senior leadership, risk committees, and governance forums, including dashboards, metrics, and thematic insights
• Prepare executive-level materials articulating resilience posture, key risks, emerging themes, and remediation progress
• Facilitate cross-functional meetings to identify and assess operational resilience risks across business processes, technology, cyber, and third-party dependencies
• Support governance routines, including committees, working groups, and cross-functional forums
• Drive aggregation of risks and themes to inform enterprise-level resilience priorities
• Partner with stakeholders to enhance data quality, traceability, and usability of resilience data (e.g., systems, vendors, locations, personnel)
• Build strong relationships across business units, technology, risk, and support functions to drive integrated resilience outcomes
• Coordinate cross-functional initiatives to address identified resilience gaps and strengthen end-to-end capabilities

Requirements

• Bachelor’s degree in Business, Finance, Technology, Risk Management, or a related field
• 5–10 years of experience in Operational Resilience, Business Continuity, Technology Risk, Cyber Risk, Operational Risk, or related disciplines
• Strong analytical and problem-solving skills with the ability to synthesize complex data into actionable insights
• Excellent written and verbal communication skills, with experience developing executive and board level materials
• Demonstrated ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment
• Strong stakeholder management and influencing skills across all organizational levels
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Qualifications

• Proven experience operating in a governance, oversight, or second line of defense capacity
• Experience within financial services
• Working knowledge of resilience frameworks, including IBPs, impact tolerances, scenario testing and exercises