Technical Records Specialist 2

About the role

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; perform related work.

Department overview

Boise State University Financial Aid and Scholarships Department has a results-driven work environment where all employees treat each other with respect, develop themselves personally and professionally, support team efforts, and are accountable for their actions. Many efforts including leadership coaching and training are taking place to grow a department where you will enjoy working.

Level scope

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential functions

60% of time: This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.

35% of time: Perform programmatic technical support duties such as verification, awarding, disbursement and/or return of title IV funds, etc. to support the compliant administration of federal student aid within the Production team. Responsible for performing processes and reviewing records to maintain compliance with various student financial aid compliance requirements such as, Return of Title IV aid calculations, Multiple Reporting Records for Pell, Unusual Enrollment History, etc. Create, send and receive Federal Student Aid record files to the Department of Education's Common Origination and Disbursement (COD) or similar system. Assist with financial aid processes for students participating in various special programs, such as Study Abroad or Consortium Agreements. Draft and send effective written communication to a variety of recipients. Other projects, as assigned to support the successful operation of the Financial Aid and Scholarships office.

5% of time: Perform other duties as assigned.

Minimum qualifications

Experience:

• Monitoring record systems to identify and correct errors
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
• Analyzing information and researching a variety of sources to identify and resolve problems or issues
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations
• Entering and retrieving data using a computerized record system
• Composing and proofreading business correspondence

Knowledge, skills, abilities

• Some knowledge of supervisory practices and data management
• Experience conducting sensitive fact-finding interviews
• Experience storing, retrieving and compiling information in a report format using database software and using spreadsheet software

Pay

$20.28 per hour.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required application materials

• Resume
• Cover Letter
• Three Professional References