TECHNICAL QUALITY & ENGINEERING ROLES – SUNGROW (GREATER HOUSTON, TX)

Various positions in Greater Houston, TX

Technical Quality Service Technician – BESS

About the role

This is a very dynamic and fast-track position reporting to the Rework Manager. The position will be the key member of the Technical Quality Team and the main technical person to implement engineering changes, software, and hardware upgrades to the machines.

Responsibilities

• Perform and implement field upgrades (software/hardware) for PV and BESS systems per ECN requirements.
• Conduct hands-on electrical/electronic troubleshooting and repair of inverters and system components in the field.
• Support service vendors during rework activities and lead on-site technical tasks as needed.
• Provide technical feedback to engineering teams to support design and quality improvements.
• Update and maintain SOPs related to engineering changes and field upgrades.
• Deliver training to service vendors to ensure consistent rework quality and procedures.
• Collaborate with CoE teams (US & China) during complex troubleshooting.
• Conduct site audits and inspections to monitor vendor workmanship and safety compliance.
• Prepare and submit detailed field reports for internal and customer review.
• Participate in technical proposal development by providing input on technical scope and effort estimates.

Technical Quality Project Engineer

About the role

The Technical Quality Project Engineer is responsible for end-to-end rework program management, including detailed rework planning, materials forecasting and coordination, schedule alignment, and comprehensive tracking of all rework project deliverables to ensure timely and compliant execution. This position serves as the primary point of contact and responsible lead for all engineering change (rework) projects to ensure high-quality and on-schedule execution. This role works cross-functionally with Field Service, Procurement, Quality, and third-party partners to support Sungrow’s PV service operations.

Responsibilities

• Serve as the main point of contact and assume end-to-end responsibility for engineering change (rework) projects, including planning, scheduling, dispatch coordination, and progress tracking.
• Provide technical support to both internal and external customers for engineering change projects.
• Communicate professionally via phone, email, or meetings with customers or site PoC on escalated cases for engineering change projects.
• Provide overall engineering change status updates to management, HQ, internal teams, and key customers.
• Collaborate cross-functionally with Procurement, third-party service partners, and Field Service teams to support operational needs and issue resolution.
• Track and follow up on quality issues from service vendors.
• Build, maintain, and track schedules and work plans for all engineering change and rework projects.
• Anticipate issues, escalate when needed, and resolve problems with minimal supervision.
• Work with the finance team to verify unmatched vendor invoices and confirm alignment with the additional work hours provided onsite.
• Work well under pressure and demonstrate accountability for project deliverables and timelines.
• Manage multiple ongoing tasks and rework activities effectively in a fast-paced environment.
• Collaborate with cross-functional departments to streamline workflows and improve operational processes.
• Adhere to company safety and security protocols, policies, and training requirements.
• Perform other duties assigned to support the company’s mission, values, and business goals.