ENGINEERING, FIELD SERVICE, TECHNICAL QUALITY, IT SECURITY, LOGISTICS & ADMINISTRATION — SUNGROW (TX, IN & AZ, USA)

About the role

Various positions are available at Sungrow in Houston, TX; Fort Wayne, IN; and Phoenix, AZ. Click the link to learn more and apply.

Responsibilities

• Greeting and directing trainees, visitors, vendors, and delivery personnel while managing sign-in and office procedures.
• Managing the visitor management system and maintaining accurate logs.
• Aiding employees with video conferences and troubleshooting meeting room equipment.
• Preparing and maintaining break rooms, coffee stations, showrooms, conference rooms, and training spaces.
• Catering needs, including set-up and notifications.
• Conducting regular walkthroughs to identify and maintain the cleanliness, organization, and professional appearance of all office common areas.
• Supporting office design initiatives, including space planning, furniture arrangement, and layout improvements to support functionality and employee experience.
• Maintaining the office badge system by issuing, tracking, activating, and deactivating employee and visitor badges; maintaining accurate access records in alignment with company security policies.
• Handling incoming and outgoing mail, packages, and courier services.
• Providing administrative support such as data entry, filing, and document preparation.
• Offering assistance to guests, employees, and vendors as needed.
• Providing backup support for other administrative roles when required.
• Developing and delivering technical training programs covering Sungrow’s Liquid Cooling Unit (LCU), HVAC, ESS, PCS, and inverter technologies.
• Designing, implementing, securing, and automating Sungrow USA’s network security, PKI and certificate management, and identity & access infrastructure.
• Acting as the primary first point of contact for both internal stakeholders and external customers, ensuring timely intake, technical triage, and structured escalation of rework-related issues.
• Performing hands-on repair, testing, troubleshooting, inspection, and technical support activities for Sungrow products in accordance with company engineering standards and safety requirements.
• Coordinating catering needs, including set-up and notifications.
• Ensuring that personnel and safety issues are given priority to maintain a safe and efficient working environment.
• Implementing and enforcing safety management policy and procedures regarding the facility: safety information, hazard analysis, safe operations/Maintenance Training, subcontractor compliance, plant integrity, work permits, emergency planning, and response.

Qualifications

• High school diploma or equivalent.
• Experience in administrative support, office management, or similar field.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of Microsoft Office Suite.
• Basic knowledge of HVAC systems and electrical engineering.
• Ability to work independently and as part of a team.
• Proficiency in Mandarin (for the Houston, TX Mandarin-Speaking Logistics Specialist position).
• Experience with network security, PKI, and certificate management.
• Experience with project planning methodologies and data-driven prioritization models.
• Experience with safety management policies and procedures.
• Experience with field service operations, including troubleshooting, repairing, and maintaining equipment.
• Experience with safety mandates and hazard analysis.