Technical QA/Application Support Specialist

Seeking a Technical QA/Application Support Specialist to join our team! This fully remote role supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. The specialist works within Agile sprint cycles to deliver development and configuration work, validate workflows and integrations, and ensure solutions are ready for leadership review, stakeholder demos, and release. The position combines hands‑on development, DevOps, technical QA, and end‑user application support across the Kipu EHR, Salesforce, and AI‑enabled tools.

Technical QA & Testing Responsibilities

• Develop and execute test plans, test cases, and validation scenarios for EHR workflows, configurations, and reports.
• Test Salesforce automations, flows, and integrations.
• Test AI‑enabled workflows and automated processes.
• Test API integrations, data mapping, and cross‑system data exchange.
• Perform functional, integration, regression, and negative testing.
• Evaluate outcomes of each test cycle, validating workflow logic, data integrity, and system outcomes.
• Identify, document, and track defects, risks, and dependencies.
• Report testing progress, defect rates, and success metrics.

Demo & Release Readiness Responsibilities

• Serve as the QA checkpoint before solutions are demonstrated to leadership or stakeholders.
• Validate demo data and scenarios to ensure stable and predictable behavior.
• Provide go/no‑go readiness recommendations.
• Communicate testing outcomes, risks, and outstanding issues to project teams and leadership.
• Retest fixes and confirm readiness prior to demo or release.

Application Support Responsibilities

• Provide application support for the EHR, Salesforce, API integrations, and AI‑enabled tools.
• Respond to customer inquiries and complaints via email, phone, and chat in a timely, professional manner.
• Serve as point of contact for application‑related incidents and service requests.
• Troubleshoot common application issues, workflow errors, and user access problems.
• Document issues, resolutions, and recurring trends.
• Escalate complex issues to advanced support teams or vendors.
• Support user communication during incidents or outages.

Documentation & Continuous Improvement Responsibilities

• Maintain QA documentation, test artifacts, and readiness checklists.
• Contribute to QA standards, support procedures, and knowledge‑base materials.
• Identify recurring issues and recommend workflow or system improvements.
• Perform other tasks as assigned.

Agile Development & Sprint Alignment Responsibilities

• Participate in Agile sprint ceremonies, including sprint reviews.
• Review user stories and acceptance criteria for clarity, completeness, and testability.
• Execute QA testing once development work is marked complete.
• Validate sprint deliverables prior to demos and release milestones.
• Collaborate with developers to clarify expected workflow behavior.

Development Responsibilities

• Build, configure, and modify solutions across Salesforce, the EHR, and supporting applications per approved requirements.
• Develop Salesforce automations (Flows, validation rules, Apex classes/triggers, Lightning components).
• Configure EHR forms, templates, workflows, user roles, security, and reporting to support clinical and revenue‑cycle operations.
• Write and maintain scripts/queries (SQL, Python, or JavaScript) for data extraction, transformation, validation, and automation.
• Translate user stories and acceptance criteria into working technical solutions within sprint commitments.
• Participate in peer code and configuration reviews and apply team development standards.
• Estimate development effort and communicate progress, blockers, and technical risk.

DevOps, Environment & Release Management Responsibilities

• Maintain source control for code and configuration (branching, commits, pull requests, version history) in Git.
• Manage Salesforce sandboxes and Kipu non‑production environments, including refreshes, test data seeding, and configuration parity with production.
• Build and execute deployment packages and change sets, promoting changes through development, test, and production environments.
• Support CI/CD pipelines and automated deployment tooling (e.g., Salesforce DevOps Center, Gearset, or comparable).
• Maintain release documentation, deployment runbooks, and rollback procedures.
• Perform post‑deployment validation and monitor system health, scheduled jobs, and error logs.
• Follow change‑control, approval, and audit requirements applicable to a HIPAA‑regulated environment.

Integration & API Responsibilities

• Build, configure, and maintain API integrations between the Kipu EHR, Salesforce, and third‑party or internal applications.
• Work with REST and SOAP endpoints, authentication methods, JSON/XML payloads, and field‑level data mapping.
• Monitor integration jobs, troubleshoot failures and data mismatches, and coordinate resolution with vendors.
• Maintain integration documentation, including data dictionaries, mapping specifications, and error‑handling logic.
• Support data migration, reconciliation, and interface activity associated with EHR platform transitions.
• Apply interoperability standards (HL7, FHIR) where applicable to clinical data exchange.

AI & Automation Responsibilities

• Build, configure, and maintain AI‑enabled workflows, agents, and automated processes supporting clinical and business operations.
• Develop and refine prompts, instructions, and integration logic for AI‑assisted tools.
• Validate AI output for accuracy, consistency, and appropriateness before release to end users.
• Monitor AI‑enabled workflow performance and recommend adjustments based on outcomes and user feedback.
• Ensure AI tools and automations handle PHI in accordance with organizational policy and HIPAA requirements.
• Document AI workflow design, decision logic, known limitations, and human‑review checkpoints.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field (advanced degree a plus).
• 2–4 years of experience in technical QA, application support, or system testing.
• Experience in Agile or sprint‑based development environments.
• Experience supporting enterprise applications; EHR systems (Kipu preferred) and Salesforce workflows or administration.
• Exposure to AI‑enabled tools or automation.
• Healthcare or behavioral‑health technology experience; familiarity with regulated (HIPAA) environments.
• Hands‑on development or advanced configuration experience in Salesforce (Flow, validation rules, Apex, Lightning) or comparable platform.
• DevOps experience including source control (Git), sandbox/environment management, and deployment tooling.
• Experience building, configuring, or supporting API integrations (REST/SOAP, JSON/XML).
• Familiarity with HL7, FHIR, and clinical data exchange standards.
• Scripting or query experience (SQL, Python, or JavaScript) for data validation, migration, and automation.
• Experience implementing, configuring, or validating AI‑enabled tools and automated workflows.

Benefits

• Benefits begin on the 1st day of the month following date of hire.
• Competitive starting pay.
• Paid Time Off: up to 2 weeks per year (accrual begins Day 1).
• 401(k) with company match.
• Health, vision, dental, and life insurance.
• Matching HSA contribution up to $1,500 per year.
• Travel concierge, LifeMart employee discounts, Health Advocate, EAP program, and more.