Technical Project Manager (Syracuse, NY)

Location: This position is 100% in‑office and reports to our facility on‑site in Syracuse, NY. Candidates must be local or willing to relocate at their own expense.

About the role

We are seeking a highly technical Project Manager to lead critical and complex projects. This role requires a strong foundation in software development practices and the ability to translate strategic business goals into structured technical execution. You will work closely with software engineers, architects, and business stakeholders to drive projects from concept through delivery, ensuring alignment, accountability, and measurable outcomes. Success in this role requires detailed technical knowledge and the ability to navigate fast‑moving environments while maintaining clarity, focus, and execution discipline.

Responsibilities

• Partner with engineering and business teams to define clear project scope, technical requirements, timelines, and measurable deliverables.
• Serve as a communication bridge between technical and non‑technical stakeholders, ensuring alignment on priorities, risks, and outcomes.
• Apply structured software delivery practices and frameworks (e.g., Agile, Scrum, Kanban, hybrid approaches) based on project needs.
• Identify, assess, and proactively mitigate technical and operational risks throughout the project lifecycle.
• Participate in technical planning, design discussions, and architecture reviews to maintain alignment with strategic objectives.
• Drive accountability by tracking progress, removing blockers, and ensuring consistent execution across teams.

Requirements

• Demonstrated experience managing software development or IT projects from initiation through delivery.
• Strong technical foundation with the ability to understand system architecture, technical workflows, and commercial software applications.
• Familiarity with modern development ecosystems, including programming languages or JavaScript frameworks (e.g., Angular, React, Vue).
• Working knowledge of version control systems such as Git.
• Understanding of APIs, system integrations, DevOps practices, or modern software delivery pipelines.
• Hands‑on experience applying software delivery methodologies (e.g., Agile, Waterfall, Kanban, or hybrid models).
• Exceptional communication skills with the ability to translate complex technical concepts into clear, actionable language.
• Bonus: Project Management Professional (PMP) or other project management certifications.
• Bonus: Experience working in commercial software and mission‑critical solutions.

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience.
• Minimum of 3 years leading end‑to‑end project delivery involving complex technical requirements.
• Background managing technology‑driven or engineering‑focused initiatives.
• Exceptional written and verbal communication skills with strong attention to detail.
• Ability to analyze technical requirements and translate them into actionable plans.
• Proactive mindset that brings accountability and innovation to every initiative.

Pay

Salary Range: $75,000 – $115,000 per year, based on experience.

Benefits

• Medical, Dental, Vision, and 401(k) plans.
• Paid vacation and sick time.
• Wellness program plus dedicated wellness days off.
• Internal advancement opportunities.
• Impactful work supporting the mission of protecting people and property through innovative technology.
• Creative freedom to set ambitious goals and contribute innovative ideas.
• Collaborative culture with experienced engineers, product leaders, and technology professionals.
• Growth opportunities through professional development and expanded technical and leadership capabilities.

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada, our growing organization serves as a critical response center focused on protecting residences, businesses, and lives 24/7, 365 days a year. Our newly remodeled state‑of‑the‑art facility in Franklin Square features ultra‑modern technology, touch‑free entrances, continual sanitization, iPad break rooms, and comfortable lounge areas.