Technical Project Manager

Job Overview

The Technical Project Manager is responsible for planning, coordinating, and delivering technology-focused projects across the organization. This role ensures initiatives are executed on schedule, aligned with security, compliance, and change management standards, and communicated effectively to technical teams, business stakeholders, and leadership.

Job Responsibilities

• Manage technical, infrastructure, and security projects from planning through completion, including timelines, risks, dependencies, and deliverables.
• Cook up change management activities, including maintenance windows, deployment calls, and communications.
• Manage communications within the department and across the company. Ensure all stakeholders and teams potentially impacted are informed.
• Ensure appropriate and timely communications are made to external clients.
• Facilitate regular status meetings, updates, and cross-team communication across IT, Operations, Security, and Software Development.
• Cook up Quality Assurance testing, ensuring engineering resources are engaged and testing plans are validated.
• Ensure all project documentation, e.g. implementation plans, testing plans, change tickets, etc., is complete and compliant.
• Manage Provisioning Requests within the ITSM system, triaging and assigning work to engineering teams.
• Track and support security patching activities across servers, cloud, and network platforms.
• Participate in Change Advisory Board (CAB) reviews and governance processes.
• Will work with AI enablement projects throughout the company.

Job Requirements

• Experience managing technical, infrastructure, security, and AI enablement projects in enterprise environments.
• A strong understanding of on-prem, cloud, and network infrastructure.
• Knowledge of IT service management (ITSM), change management, and compliance processes.
• Familiar with enterprise security processes.
• Excellent written and verbal communication skills, including executive communication and reporting.
• A highly organized person with strong coordination and problem-solving abilities.

Preferred Experience

• Experience supporting security, compliance, or audit initiatives.
• Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise infrastructure.
• Background working with cross-functional engineering and operations teams.
• 5 years of project management experience in a technical environment.
• Experience coordinating work with offshore or distributed teams.

About Safe-Guard Products International

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth.

Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing:

• The highest quality protection products in the industry,
• A broad platform of branded product, technology, marketing, and training solutions,
• An unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.