Technical Project Manager

About the role

The Technical Project Manager is responsible for managing the end-to-end execution of engineering projects across internal and external stakeholders, ensuring timely delivery, and maintaining alignment with business objectives. This role focuses primarily on managing integrated roadmaps and project plans, Agile process facilitation, and acting as a client-facing point of contact for the projects they oversee. The individual will also promote Agile best practices within their projects helping to facilitate scrum ceremonies, driving prioritization, as well as fostering a culture of continuous improvement within the engineering teams.

Responsibilities

• Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.
• Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
• Cross-functional Leadership: Collaborate across internal teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.
• Risk & Issue Management: Identify risks early, create mitigation strategies, and resolve project roadblocks with minimal impact.
• Stakeholder Engagement: Maintain transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.
• Tooling & Reporting: Leverage Jira, Confluence, and Asana project dashboards to provide project visibility and performance tracking.
• Process Improvement: Identify and implement improvements in project delivery processes to drive continuous improvement and scalability.

Requirements

• 5+ years of experience in project or program management, with technical or digital project experience.
• Technical background or understanding of software engineering, infrastructure, and software deployment practices.
• Strong experience with Agile methodologies.
• Strong experience with Jira, Confluence, and other Agile project tools.
• Proven ability to manage distributed and cross-functional teams.

Qualifications

• Experience in QSR, digital signage, or retail technology industries.
• Familiarity with Content Management platforms.
• Experience with API-based software integrations.

Skills

• Leadership: Able to influence and motivate diverse teams to achieve shared outcomes.
• Problem Solving: Proactively addresses project barriers and adapts to changing conditions.
• Organizational Agility: Balances multiple priorities effectively in a fast-paced, matrixed environment.
• Detail Orientation: Tracks intricate project dependencies and timelines.
• Communication: Presents complex technical updates in clear, business-relevant terms.

Benefits

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Pay

$110,000 - $125,000 a year Full Salary Range: $110,000/year (minimum), $117,500/year (midpoint), $125