Technical Project Manager

Our Story Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. Role Overview Technical Project Managers (TPMs) drive our clients’ success. They’re strong communicators and problem-solvers who combine project leadership with the technical know-how to get complex deployments across the finish line. At Pointr, our TPMs partner closely with clients and internal teams to deliver premier indoor technology solutions. They thrive in a fast-paced, collaborative environment where they’re empowered to take ownership and are excited to leverage cutting-edge technology to create the future of indoor experiences. You’ll lead multiple client projects from planning through deployment, working across client stakeholders and Pointr’s technical teams to keep projects moving and deliver a great client experience. This role also includes occasional travel (10–15%), primarily to support hardware installations and on-site client needs. Core Responsibilities Own requirements gathering, project planning, implementation, and deployment support for global clients and partnersSupport existing customers through upgrades, expansions, and additional product integrationsWork directly with clients and technical teams to identify and resolve mapping and wayfinding issuesHelp commercial and technical stakeholders understand Pointr’s solutions and deployment processCollaborate with developers, designers, and deployment managers to integrate Pointr’s technology with client applicationsInvestigate and troubleshoot hardware and software issues alongside Pointr’s delivery teamsLead client status meetings and manage scope, timelines, and priorities across multiple concurrent deploymentsBecome an expert in Pointr’s product suite, helping clients get the most from our technology and bringing their feedback back to the product teamCommunicate proactively and clearly, keeping clients informed throughout the delivery process Minimum Qualifications 5+ years of IT project management or technical consultancy experience in a hardware or software companyDemonstrated ability to thrive in a fast-paced environment, learning on the job while managing multiple concurrent projectsExperience leading customer-facing projects through delivery and ongoing supportA self-starter with working knowledge of Agile software development processes and a strong interest in learning about indoor location technologyStrong interpersonal and problem-solving skills, with the ability to build relationships with technical and commercial stakeholdersProcess-oriented with strong attention to detail and a focus on continuous improvement Preferred Qualifications BS or MS degree in a relevant technology or management field (Computer Science is a plus)Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred What We Offer? Supportive, kind (no-ego), and smart teamHybrid work (2 days being in the office is required)International environment and inclusive cultureCompetitive base salary and attractive stock optionsCool and comfortable office in Boston (Back Bay) or access to WeWork in other locationsPrivate health care (75%) and DentalCompany-sponsored parental leave18 days PTO, plus sick time + 12 holidays per year401(k) retirement schemeCompensation: $120k Base + Bonus + Stock Options We Succeed Together Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech.