Technical Program Manager - Trainee T2

About the role

Service Global delivers data center and technology infrastructure services, including low-voltage cabling, fiber, network deployment, quality management, documentation, and project delivery. The Technical Program Manager Trainee program develops employees to support and coordinate increasingly complex infrastructure projects; prior Technical Program Manager experience is not required. Trainees are placed at T1, T2, or T3 levels based on demonstrated qualifications, relevant data center infrastructure experience, project/program management capabilities, technical knowledge, and other job-related criteria. The position is a paid, full-time W-2 employee role providing structured technical and project‑management training through supervision, mentorship, and practical project experience, with compensation determined by assigned trainee level, qualifications, relevant experience, job location, and applicable pay practices. Trainees receive assigned supervision and mentorship, structured onboarding into infrastructure standards, safety, project tools, and documentation practices, practical exposure to data center project delivery, periodic performance and competency reviews, and increasing responsibility based on demonstrated proficiency and business needs. Nationwide deployment may be required.

Responsibilities

• Maintain project trackers, schedules, action items, dashboards, issue logs, and documentation.
• Support cable schedules, labeling records, redlines, test trackers, and turnover packages.
• Coordinate with Project Managers, Technical Program Managers, field teams, vendors, material teams, and other stakeholders.
• Track schedule, SLA, risk, quality, testing, punch‑list items, rework, and project blockers.
• Prepare project status reports and support customer‑facing communication.
• Participate in data center walkthroughs and project‑site activities.
• Support project closeout and recommend improvements to reporting, documentation, workflow, and data quality.

Requirements

• Relevant education, technical training, professional experience, or transferable experience related to technology, infrastructure, engineering, data, or project management.
• Strong organizational, communication, and problem‑solving skills.
• Ability to work with spreadsheets and learn project‑management, ticketing, reporting, and documentation tools.
• Ability to coordinate effectively with multiple stakeholders.
• Ability to travel nationally and work at assigned project locations where required.
• Ability to work a full‑time schedule.
• Must be legally authorized to work in the United States by the employment start date.
• Relevant academic disciplines may include Information Systems, Information Technology, Computer Science, Engineering, Telecommunications, Project or Construction Management, Data/Systems disciplines, or related fields.
• With or without reasonable accommodation, ability to perform essential site responsibilities, which may include working in active data center or construction environments, extended standing or walking, navigating authorized work areas, following PPE requirements, and occasionally lifting up to approximately 25 pounds.

Qualifications

• Data center, low‑voltage, structured cabling, fiber, copper, or network infrastructure experience.