Technical Program Manager, Public Sector

Job Summary

Scale's Public Sector customer base is growing rapidly, and you will ensure these customers become passionate, lifelong Scale partners. You will drive innovation and transformation, leverage technical concepts and expertise, and partner with various teams to build and deliver AI systems tailored to unique government use cases.

About the Role

You are a catalyst, willing to go deep, get technical, and drive change. You are the ultimate hands-on leader, triaging customer issues and support, using data and analytics to align internal resources around Scale’s hardest problems, and driving the creation of tools that add direct value to Scale’s Public Sector customers.

Responsibilities

• Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
• Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
• Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
• Transition AI/ML technologies and processes into working Public Sector products/solutions even when requirements are undefined or ambiguous
• Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
• Lead a cross-functional team to exceed the customer’s AI/ML objectives
• Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
• Strategically identify ways we can make customer success repeatable and solve issues for future customers
• Address engineering problems alongside the product development teams

Requirements

• An active TS/SCI clearance (Full Scope Polygraph is a nice to have)
• 3+ years of experience succeeding in stakeholder management or customer-facing role
• A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
• A deep understanding of ML operations process
• A track record of structured, analytics-driven problem-solving
• Excellent verbal and written communication skills
• Ability to be forward deployed and willingness to travel at least 25% of the time (50% travel is a nice to have)

Qualifications

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
• Prior experience at an API technology company and / or managing technical customers using an API
• Proficiency in Python, SQL or other programming languages

Benefits

All employees at Scale are eligible for a comprehensive benefits package, including:

• Comprehensive health, dental and vision coverage
• Roth and Traditional 401(k) plans
• Retirement benefits
• A learning and development stipend
• Generous paid time off

Pay

The base salary range for this full-time position in the location of Washington DC is $187,200 - $234,000 USD.

Company Information

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are an inclusive and equal opportunity workplace.