Technical Program Manager, Principal

About the role

The Technical Program Manager, Principal within the IT Payer Applications team is responsible for end-to-end oversight, governance, and successful delivery of a portfolio of related projects aligned to strategic business objectives. Reporting to the Director or VP, the Principal Program Manager operates at the intersection of business strategy, technical execution, and cross-functional stakeholder management.

Responsibilities

• Define and drive the overall program vision, goals, and success criteria aligned with business and technology strategy
• Translate enterprise strategy into executable program roadmaps and multi-year plans
• Provide guidance on technical decisions, implement new processes or tools, and optimize engineering productivity
• Develop scalable program structures, governance models, and delivery frameworks
• Establish measurable KPIs and success metrics across initiatives
• Own delivery of complex, cross-functional programs from initiation through closure
• Oversee multiple interdependent projects, ensuring alignment, sequencing, and milestone tracking
• Drive execution against committed timelines, budgets, and outcomes
• Ensure readiness across systems, processes, people, and operations for major releases or transformations
• Identify and proactively resolve delivery blockers and execution risks

Qualifications

• Requires a Bachelor’s degree in IT, Engineering, Healthcare Administration, or related field
• Minimum of 10 years of technical program management or related experience
• Proven track record of working on complex enterprise programs across multiple teams and multi-year timelines
• Strong expertise in end-to-end technical program delivery, including planning, execution, governance, and closure
• Experience working in matrixed organizations with distributed ownership and aligning diverse stakeholders
• Strong leadership presence with the ability to influence and drive alignment among senior stakeholders
• Excellent communication skills, including executive-level reporting and translating technical concepts into business language
• Proven experience in driving organizational change management, user adoption, and enterprise readiness for major transformations
• Strong analytical, risk management, and problem-solving skills with the ability to navigate ambiguity and make data-driven decisions