Technical Program Manager, Optimus Service Operations

The Technical Program Manager will coordinate and execute service optimization work across Tesla's Optimus Service network. Key responsibilities include:

1. Collaborate with the service procedures team to ensure all technician repair procedures are accurate and current as our hardware evolves.
2. Support new service location bringup by tracking readiness checklists, coordinating tooling and parts provisioning, scheduling technician training, and ensuring nothing slips through the cracks.
3. Contribute to fleet usage forecasting by pulling deployment, duty cycle, and reliability inputs together into projections for technician hours, bay capacity, spare part demand, and tooling needs.
4. Run process optimization initiatives on the service floor by instrumenting workflows, measuring cycle time and first time-fix rates, identifying bottlenecks, and driving targeted improvements through to completion.
5. Coordinate across Mechanical, Electrical, Firmware, Test, and Field Operations teams to unblock service throughput issues and route problems to the right owners quickly.
6. Provide regular reporting on procedure rollout status, location bringup progress, forecast vs. actuals, and process improvement outcomes.

Qualifications

• Experience in service operations, field operations, or production operations, including authoring technical procedures, supporting site bringup, or running process improvement work.
• Self-starter with a high drive to optimize operational processes.
• Excellent communicator who flags issues rapidly to the appropriate individuals.
• Hands-on capability to work with tools/vehicles/robots and take decisive action to complete tasks.
• Comfortable working across hardware and software environments.

Benefits

• Competitive pay with a range of $96,800 - $253,200 annually.
• Benefits include medical, dental, vision, flexible spending accounts, health savings accounts, life insurance, short-term and long-term disability insurance, and more.
• Tesla offers additional voluntary benefits such as critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Employees can participate in the company's 401(k) plan with employer matching and receive employee discounts and perks.