Technical Program Manager - Merchant Fraud

ACI powers the payments ecosystem globally. Join us to innovate, collaborate, and grow in an energetic technology culture with decades of proven success. Our size and reach allow you to see the global impact of your work, with visibility, valued talents, and empowerment to shape the future of payments.

About the role

The Technical Program Manager will oversee and coordinate both customer-facing and internal programs, ensuring alignment between business unit objectives and technology solutions. This role requires a strategic thinker with technical expertise to design and implement programs addressing complex technical challenges, meeting product requirements, and leading cross-functional teams focused on delivering new services and upgrading existing solutions in line with ACI’s Merchant Fraud platform modernization strategy.

Responsibilities

• Lead cross-functional teams of stakeholders, including project managers, product managers, architects, developers, and technical consultants.
• Manage program scope to ensure consistency with stakeholder agreements, including ensuring proper charter.
• Develop an integrated schedule inclusive of all program milestones, resources, and constraints to ensure timely completion and achieve ROI.
• Manage program issues and risks (technical and non-technical) through identification, evaluation, tracking, communication, and mediation in an orderly manner.
• Partner with customers and/or internal partners to build strong cross-functional teams that can work through program challenges.
• Facilitate successful negotiations such as resource constraints, ensuring consensus and agreement across customers, internal partners, and project managers.
• Keep all program stakeholders and management informed of program progress and communicate status.
• Offer executive dashboard reporting, Gantt reports of all projects, risk dashboards, status updates, and relevant level information.
• Formulate, organize, and monitor interconnected projects and implement suitable strategies.
• Develop and control deadlines, budgets, and activities for the program.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.

Requirements

• Bachelor’s Degree or equivalent work experience.
• At least 4-6 years of project and/or program management experience, including managing large enterprise-level initiatives.
• Comprehensive knowledge of the product development process, the software product lifecycle, and agile program management.
• Excellent communication skills, both verbal and written, with experience in delivering executive-level presentations.

Skills

• Ability to provide analysis, consultation, and advice on all technical aspects of the engagement.
• Ability to anticipate implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and/or contingencies.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems/Management, Business, Accounting, or Finance.
• Experience in the payment industry, including knowledge of payment channels, billing systems, fraud prevention, and regulatory requirements.
• Experience in analyzing client’s business needs, integrating business strategies, and recommending appropriate IT solutions and migration paths.
• Relevant professional certifications such as PMP (Project Management Professional), PgMP (Program Management Professional), or Agile certifications (e.g., Certified ScrumMaster, PMI-ACP).

Work Environment

• Standard work environment.
• Majority of time spent on PC.

Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.